About First.

First is a venture-funded startup at the intersection of artificial intelligence and real estate tech. We identify when people are going to move, and develop products to change the game for real estate professionals.

Our core product helps agents win listings from their network through more timely, targeted, and personalized outreach. We have won industry awards, and plan to stay at the forefront of innovation in this dynamic industry.

Customer Success at First

Customer Success is absolutely vital to ensure our rapidly growing user base is fully activated and leveraging First’s products to grow their business. As a part of the Customer Success team, you will help real estate agents make strategic business decisions based on predictive analytics. We are looking for a CSMs who will improve onboarding, drive activation, ensure retention and delight in customer satisfaction at every point of contact with our clients.

What you bring to the table

  • 1-2 years of customer support experience
  • Passion for great Customer Experience, particularly in product-driven companies
  • Excellent ability to proactively communicate both internally and externally
  • Strong executing and administrative skills
  • A passion for encouraging customers
  • Ability to thrive and prioritize goals in a fast paced, organization focused on scalable growth
  • Ability to maintain a positive, motivational, 'get things done' attitude

Why we love it here

  • Work with a team that inspires and challenges each other to grow
  • Great health benefits: we’ve got you covered with health and dental - we pay 100% of your premiums and 50% for dependents
  • 15 days paid time off plus company paid holidays
  • Work with us in Durham, NC in our American Underground office

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