Firework is the world's leading immersive "shoppertainment" ecosystem with shoppable video, live streaming commerce, and monetization capabilities powering hundreds of direct-to-consumer brands, retailers and media publishers worldwide. Firework empowers its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately, a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced massive year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers’ own websites. We are a global and diverse team of creators, entrepreneurs, storytellers, and data geeks driven by the future of authenticity and connection-first transforming ecommerce. The company has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.

Summary

Our team is growing! We’re looking for an experienced Account Manager with a technical background to support the pre- to post-sales process with enterprise Publisher and Retail customers. You are client-focused, data-driven, and excited to establish and maintain close strategic partnerships and long-term relationships with a diverse portfolio of accounts in publishing and ecommerce categories. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale. 


What you’ll be doing

Manage and develop strong relationships with a growing mixed portfolio of mid-market and enterprise accounts (publishers and multi-brand retailers) across Europe with a focus on the UK market

  • Act as a strategic business partner and point of contact focused on long-term mutually beneficial partnerships; support with the renewal and upsell terms and track through internal systems
  • Be part of the full-cycle sales process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
  • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Partnership Success
  • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Partnership Success) as well as with the external customers
  • Work across sales, product and engineering to provide an exceptional service experience, including onboarding and integration, analysis on campaigns, strategy recommendations, and yield management
  • Partner cross-functionally with teams to strategically grow and optimize strategic relationships including providing feedback and continuous process and documentation improvements
  • Using your strong analytical background, provide insight to optimize performance across partner experiences
  • Support all day-to-day business operations associated with partners
  • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

 

We’ll be excited if you have

  • Bachelor’s degree preferred
  • 5+ years of technical solutions experience, especially in a customer-facing role for SaaS high-growth companies
  • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
  • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
  • High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up global environment
  • Efficient multi-tasker and over sharer of information
  • Must possess a team-first mindset; 
  • Balanced mix of creative and analytical skills

 

The role is remote and we are looking for candidates based in the United Kingdom.

 

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 

Notice to Third Party Recruitment Agencies

Please note that while Firework and its subsidiaries appreciate agency outreach, we currently do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Firework and its subsidiaries reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

By submitting your application, you acknowledge that you have read and understood Firework's Applicant Privacy Policy located at: https://firework.com/legal/applicantpolicy/.

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