Firework is the world's leading immersive "shoppertainment" platform with shoppable video, live streaming commerce, and monetization capabilities powering over 600 direct-to-consumer brands, retailers and media publishers worldwide. Firework enables its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately, a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced 10x year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers’ own websites. Our team more than doubled in size in the last 18 months to about 300 people strong in several countries including the US, Japan, India, Poland, Brazil, and Canada with backgrounds in technology, media, and entertainment. At heart, we’re an inspirational and diverse team of creators, entrepreneurs, storytellers, and data geeks driven by the future of video transforming eCommerce. The company has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.

 

Summary

We’re looking for an experienced Technical Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale. 

 

What you’ll be doing

  • Partner cross-functionally with key stakeholders during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Partnership Success) as well as with the external customers
  • Be part of the full-cycle sales process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
  • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Partnership Success
  • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to advise internal teams on strategizing, iterating, and prioritizing new features and updates
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents 
  • Participate in strategic planning sessions to ensure alignment of the global Technical Solutions function with the overall product and business strategies and goals
  • Mentor, develop, and train Technical Solutions Specialists

 

We’ll be excited if you have

  • Bachelor's degree, preferably in Computer Science or other technical field
  • 8+ years of technical solutions experience, especially in a customer-facing role for SaaS high-growth companies
  • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
  • Advanced technical discovery, documentation, and troubleshooting skills
  • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
  • Experience with globally distributed teams across multiple time zones
  • Start-up, team-oriented mindset

 

The role may be hybrid in one of our offices or remote. For remote, we are looking for candidates in the US, Canada, or Mexico.

 

Technical qualifications

  • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3
  • Mobile experience (Android, IOS) and cross platform (Flutter, React)
  • Knowledge of Wordpress; Shopify is a plus

 

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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