About the role

As a customer-focused product-led company, product managers at FireHydrant drive our product strategy and execution. They weave together our company’s vision, customers’ needs, and industry trends to deliver a compelling roadmap that improves how technology teams can respond to incidents and manage their reliability. You’ll partner with every team within FireHydrant: Engineering, Design, Marketing, Sales, and Customer Success. You’ll have your hands on the multi-year strategy for your products while delivering value to our customers every quarter.

The work you'll do

Working on the incident management team at FireHydrant means building and improving on top of our core product focused on the entire incident lifecycle. Building a compelling incident management product is a chance to build something that improves our customers reliability.

What we're looking for 

  • Experience as a product manager, with a proven track record of shipping impactful product
  • You can communicate product decisions, strategies, and the rationale behind them. You can help others make decisions by being persuasive. You're comfortable making decisions with multiple different paths forward.
  • You have deep experience working with both qualitative customer insights and quantitative customer data to inform decisions.
  • You've conducted user research, a/b tests, and have worked closely with design researchers and analysts.
  • You have an understanding of the technical architecture of complex web applications.

About FireHydrant

FireHydrant is building the only reliability-focused platform. The FireHydrant platform includes Incident ResponseStatus Pages, and more, so you can take control of your complex system, reduce downtime, and work better together. We’re a Series B company with around 100 employees who sit across the United States and we’re growing. Check out our blog to learn more about us.

What will you be doing?

In one month, you'll

  • Deliver your first update to the product
  • Present your user research about how customers are currently communicating about their incidents in FireHydrant built from 15 user interviews and quantitative data
  • Create your own rough draft of your product vision for Incident Management and present to the team

In three months, you'll

  • Present and own the product vision for Incident Management
  • Create a Now, Next, Later roadmap and strategic framework to present to the leadership team during quarterly planning
  • Successfully take multiple improvements through the product development and GTM process

In 6 months, you'll

  • Execute on the strategy laid out through your product vision
  • Present a thorough go to market strategy for Incident Management and Communications
  • Identified large problem areas unaddressed by any other product in the market
  • Develop a tight integration strategy to our Service Ownership product
  • Become the internal expert on incident management

In one year, you'll

  • Launch a standalone product
  • Validate and propose large ambitious problems to tackle
  • Be an external expert on incident management

Benefits

  • 100% employer-paid health, vision and dental premiums for the employee and 75% of dependents
  • Unlimited vacation policy with a minimum requirement of three weeks off per-year, with sustainable working hours and healthy work/life balance
  • Home office stipend: get your workspace set up in a way that works best for you
  • 401k match

Life at Fire Hydrant

  • We’re remote-first with employees around the US, our headquarters is in NYC (Union Square)
  • 1-2x per year we will gather as a company, depending on the safety of such gathering
  • We collaborate through Slack, Zoom, Figma, Notion, and Clubhouse
  • Kind candor - we expect honesty delivered through kindness, first and foremost
  • Transparency & equity - information is shared openly in Slack channels; we welcome ideas and contribution regardless of role or experience level
  • Mutual mentorship - we believe in the power of mentorship and that everyone (of all skill levels) has something to learn, and something to teach

Compensation

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile based on compensation data from hundreds of companies at our stage and everyone in a given role is paid the same without adjusting for locality. The compensation for this position is $165,000 (Mid-Level), $190,000 (Senior) or $215,000 (Staff) depending on leveling. 

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FireHydrant’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.