About Finfare
Finfare is dedicated to empowering SMBs, by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services. Our cardholders can tap into our vast network of reward program publishers and card-linked merchant offers, ensuring even bigger cash back rewards for their business.
We are always working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.
About the Role
As an Operations Specialist at our company, you will play a crucial role in ensuring the smooth functioning of our critical business operations. This entry-level position will primarily focus on three key areas: managing data entry processes, addressing day-to-day product-related inquiries, and serving as the frontline representative for operational issues. As the frontline Operations Specialist, you will act as the first point of contact for operational issues that arise on a day-to-day basis. Whether it's troubleshooting technical issues, coordinating with various departments, or escalating concerns when necessary, you will be at the forefront of resolving operational challenges and maintaining seamless business processes. This role offers an exciting opportunity to gain hands-on experience in critical business operations while being an integral part of a dynamic team. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we encourage you to join us in shaping the future of our operations.
Responsibilities
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
- Create procedures and protocols (such as checklists) and distribute to staff
- Communicate and coordinate with employees (including executive operations team) and vendors
- Develop and implement department-wide quality control measures
- Recommend new procedures for increasing the efficiency of day-to-day operations
- Maintain communication with operations manager, colleagues, and vendors to ensure adherence to protocols across key touch points
- Assist the operations manager in developing, planning, and coordinating operational activities
- Review customer success operations practices and improve them when necessary
- Other duties as assigned.
Requirements
- 2+ years of experience in an operational or similar role.
- Experience working in a fast-paced, high volume environment.
- A career interest in banking, finance, fintech, or underwriting.
- Proven organizational skills, including time management.
- Project management experience.
- Strong analytical and problem-solving skills.
- Self-sufficiency and an ability to work with minimal supervision.
- Strong verbal and written communication skills.
- Attention to detail.
Compensation
The compensation for this role is $55k - $65k+ (depending on experience).
Benefits at Finfare
- Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))
- Unlimited PTO
- 401K (with employer matching)
- Catered lunches 3+ times a week
- Parental leave
- Employee stock purchase plan (if applicable)
- Health and wellness reimbursement
- Work sponsorship (if applicable)
- Dog Days
- Other employee perks
As part of our dedication to the diversity of our workforce, Finfare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
