We are hiring a creative Support Software Engineer to join our ProdOps team in London and manage a product stream for small valuable features that fit outside the strategic product roadmap.  The main purpose of ProdOps is to try to keep BAU (Business As Usual) software engineering work moving at all times and minimize distractions for Product delivery teams. 

Our ProdOps team also act as the bridge between our Product delivery and Customer Service teams to calmly triage, diagnose, debug and resolve the incidents.  You will help ensure the satisfaction of our users and the business by taking ownership of live site incidents and ensuring that full service is restored as quickly as possible.  Consequently, this role will have a tangible impact on user satisfaction.

This role could be of interest to a QA Engineer looking to transition into Software development.

In the role you will:

  • Take ownership of live site incidents (e.g. a bug being reported) and work with other engineers to investigate and fix the problems.
  • Take ownership of post-mortem investigations of live site incidents with engineering teams.
  • Update and maintain a system to ensure that incidents are tracked, categorised and handled effectively.
  • Help create and maintain tooling to automate any and all manual repetitive tasks.
  • Implement smaller features and execute BAU requests.
  • Maintain contact with our Software Engineering, Customer Support, Marketing, Analytics team and other stakeholders helping them complete their tasks.
  • Constantly work towards shortening the mean time to recovery across our websites.

Essential skills and experience:

  • Excellent communicator
  • Excellent hands-on investigative, troubleshooting and problem solving skills including experience in debugging software applications.
  • An in depth knowledge of web development.
  • Working experience of writing SQL queries.
  • Knowledge of a programming (preferably C# or Java) or scripting (preferably Python) language.
  • At least 2 years of commercial experience in an engineering role such as: Software developer in test; QA Engineer; Developer Support Engineer; or similar.

Please read our tech blog: http://tech.findmypast.com for more insight into our engineering practices and culture. 

About Findmypast

Findmypast​ ​is​ ​the​ ​technology​ ​company​ ​behind​ ​the​ ​online​ ​genealogy​ ​brand​ ​Findmypast​ ​and the​ ​social​ ​history​ ​brand​ ​The​ ​British​ ​Newspaper​ ​Archive.​ ​We​ ​get​ ​two​ ​million​ ​page​ ​views​ ​per day​ ​from​ ​fifty​ ​thousand​ ​unique​ ​visitors.​ ​The​ ​foundation​ ​of​ ​our​ ​products​ ​is​ ​an​ ​ever​ ​growing database​ ​of​ ​eight​ ​billion​ ​historical​ ​records.


Benefits​ ​include​ ​pension,​ ​private​ ​medical​ ​cover,​ ​gym​ ​discounts,​ ​dedicated​ ​yearly​ ​training budget​ ​to​ ​use​ ​as​ ​you​ ​see​ ​fit,​ ​relaxed​ ​dress​ ​code,​ ​informal​ ​environment​ ​and​ ​morale​ ​events. We​ ​host​ ​yearly​ ​tech​ ​summits​ ​where​ ​all​ ​the​ ​engineering​ ​team​ ​members​ ​come​ ​together​ ​off site,​ ​share​ ​knowledge​ ​and​ ​hang​ ​out.

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Findmypast does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Findmypast has international sites and Findmypast uses resources located throughout the world. Findmypast may from time to time also use third parties to act on Findmypast’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Findmypast group of companies as well as to third parties acting on Findmypast’s behalf, including also transfers to servers and databases outside the country where you provided Findmypast with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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