Title: Repairs Supervisor
Position Type: Full-time Non-exempt
Location: Kent, WA
Reports to: Production Manager
About Filson:
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Job Summary:
The Repairs Supervisor will lead a team responsible for the repair of Filson products, ensuring timely and high-quality repairs to uphold customer satisfaction. The ideal candidate will have strong leadership skills, experience in production environments, and a commitment to excellence.
Responsibilities:
- Provide leadership, support, and direction to the repairs team, including performance management and coaching.
- Monitor and optimize repair processes to meet daily goals for order completion, shipping, and receiving.
- Collaborate with cross-functional teams to support quality programs and initiatives, contributing to continuous improvement efforts.
- Communicate regularly with customer service, retail, and management to provide updates on repairs status and address any delays or issues.
- Establish and uphold organizational standards for safety and production processes, ensuring compliance with company policies and procedures.
- Perform administrative tasks related to the role, such as approving timecards and vacation requests, and upholding company policies.
Qualifications:
- High School Diploma required; additional training or certification in lean manufacturing/six sigma preferred.
- Minimum of 3 years of supervisory/leadership experience in a production environment.
- Knowledge of production and inventory control systems, including MRP Production Controls, Kanbans, and line balancing.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Detail-oriented with a focus on quality and customer satisfaction.
Physical Requirements:
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions.
While performing the duties of this job, the employee is required to:
- Regularly sit, stand, and walk.
- Use hands, fingers, and arms to use computers and other office equipment
- Use hands, fingers, and arms to lift, squeeze, pinch, grab products/items/supplies
- Reach up, across, or down to retrieve products and supplies
- See, talk, and hear.
- Lift or push up to 25 pounds regularly
- Specific vision abilities required by this job include the ability to view and read text on computer screen and printed material, as well as view details on physical objects within 2 feet.
Sampling of Total Rewards Program:
- Paid Time-off:
- 11 Corporate Holidays
- Paid Vacation days (accrued)
- 2 Volunteer days
- Benefits:
- Medical, dental & vision - click here to view our full package!
- 401k with company match
- Employee assistance program
- Pet Insurance
- Merchandise discounts
- Complimentary employee bag at 90 days of employment
Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.
Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform their job.
