Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We are looking for a foundational member of the management team to lead the International team of Onboarding Managers. In this role, you’ll employ a proactive approach to mentoring and developing your team, empowering them to run with it. You will help define and execute our strategy for how we engage with customers, decreasing their time to value, and helping them sustain long-term impact. You'll build strong relationships across Sales, Product, and Marketing.

Our next team member will have an agile, dynamic approach, be comfortable adopting change, be a true team-player, and love working with our growing footprint of Fortune 1000 customers. You will report directly to our Sr. Director of Customer Experience.

This is a full time role that will be based in London in a hybrid working environment.

What you'll do at Figma:

Lead and motivate a diverse team of Onboarding Managers, globally
Participate in customer meetings and onboarding engagements alongside your team
Work cross-functionally to help define and execute our customer engagement strategy
Build and implement programs that help scale our Onboarding Managers and drive greater impact for our customers
Monitor team performance and support them in exceeding their goals
Assist in the ongoing hiring, training, and development of the team

We'd love to hear from you if you have:

6+ years in a customer-facing role within SaaS, ideally Customer Success, Onboarding, Professional Services, or Implementation/Delivery Management
Past experience leading and coaching impactful teams across multiple regions / time zones
You’re data-driven and have a track record of meeting and exceeding performance expectations and coaching the team toward similar outcomes. You are genuinely enthusiastic about increasing customer happiness and developing lasting customer relationships
You are an exceptional written and verbal communicator with strong presentation skills
You embody our values and can thrive in a growing environment

While not required, it’s an added plus if you also have:

Have experience using or working with Figma or strong product acumen and the ability to quickly develop proficiency
Experience in Design or Design Ops
Experience supporting a complex, technical SaaS product with multiple audiences
Additional languages are a benefit; French or German

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

#LI-KS1

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

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Manager, Customer Onboarding (London, UK)

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