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Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
We are looking for a Mid-Market Account Manager to join our founding team of Account Managers in DACH! You aren’t the typical salesperson, and we aren’t the typical design tool company. At Figma we think outside the box, lift constraints that block our imagination everyday, and we encourage you to do the same. With this role you’ll get in at the ground floor in a fast growing sales organisation. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.
This is a full time role that will be held from our Berlin office.
What you'll do at Figma:
- Develop and implement end-to-end programs designed to drive product adoption and the expanded use of Figma Organization
- Held to quota and responsible for upgrades, upsells and renewals across book of business
- Retain our existing customer base by building strong relationships and leveraging in-product analytics
- Discover, Frame, Create business use cases to help customers moving to the Figma Enterprise version
- Analyze internal data to understand customer usage, including risks and opportunities
- Derive insights, develop strategy, then complete improving customer engagement and product adoption
- Establish and maintain relationships with key collaborators within Mid-Market accounts
- Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development
- Create and adapt program assets and delivery channels to increase impact
- Measure and analyze program results. Partner with marketing, product and analytics teams to A/B test and optimize program outcomes
We’d love to hear from you if you have:
- Confirmed Account Management experience in a fast paced, growing organisation
- Executive presence when leading conversations with c-level personas
- Ability to think strategically and tailor your approach to the client and close complex sales cycles
- Ability to prioritise challenging demands from customers and balance their needs against those of the business
- Problem solving skills, a positive attitude, and willingness to be bold
- Proficiency with sales and marketing automation tools
- Proficiency in German
While it’s not required, it’s an added plus if you also have:
- Experience selling to technical audiences
- An entrepreneurial mindset
- Broader business acumen skills to work with internal, cross functional teams
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.
