Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
 
We are looking for a Mid Market Account Manager to join our team. At Figma we think outside the box, lift constraints that block our imagination everyday, and we encourage you to do the same. With this role you’ll get in at the ground floor in a fast-growing sales organization. You’ll consult with our existing account base in driving relationships that add value to the customer experience and revenue to our bottom line.
 
You will play a meaningful role in working across Sales, Support, Marketing, and more to drive customer engagement and expansion in the AMER and LATAM regions. Our next team member will have an agile, dynamic approach, be comfortable embracing change, a true team-player, and love working with our growing footprint of customers.
 
What you’ll do at Figma:
  • Held to quota and responsible for expansion and renewals across a large book of business (150+ accounts)
  • Analyze product and account data to understand customer usage that signals potential for expansion or risk of retention 
  • Partner with Analytics and Marketing to derive insights, develop strategy, and test and engage with customers in scalable methods 
  • Partner with Support and Product teams to ensure we’re delivering a smooth customer experience and factoring customer feedback into ongoing product development
  • Receive ongoing coaching to continually improve your discovery and closing skills 
 
We'd love to hear from you if you have:
  • 2+ years of B2B SaaS experience in direct client management, ideally in a fast-scaling environment
  • Track record of building strong relationships and simultaneously growing accounts across a large book of business 
  • Ambitious mindset and enjoy working in an ever-evolving landscape 
  • Consultative approach with an emphasis on discovery; ability to navigate complex business needs and requirements.
  • Experience partnering with technical stakeholders and many different customer personas 
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
 

 

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

 

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy. 

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