Head of Operations-Manufacturing, North America Support

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

At Fictiv, we’re building a company that is developing the operating system for sourcing custom mechanical parts. We already enjoy manufacturing and delivering highly complex, high quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to establish a hub in India to support our North America based operations. As such, we are searching for an experienced leader, exceptional in manufacturing knowledge and strong in operations management to help us drive this necessary growth with a local office.

In your role as Head of Operations, North America Support, you will leverage your leadership, managerial, and technical expertise to (1) hire and develop a Fictiv team that manages Manufacturing, Logistics, Quality, and Program Management supporting North America operations (2) oversee the day to day operations in alignment with our company-level strategy in partnership with the functional leaders, and (3) ensure full connectivity and reporting with Fictiv’s global operations within the Americas and APAC. You will partner with the local General Manager on their responsibility for ensuring the health and performance of the team and corresponding operations within India in alignment with the needs of the business.

This role will report into the India General Manager, India and the VP, Global Core Operations, and is expected to work during US business hours.

What You’ll Be Doing

• Leadership
  You set the tone and establish the standard. You are responsible for working with functional leaders to ensure Fictiv core values and ethics are upheld.
  You provide the direction, leadership and communication necessary to achieve expected business results and operating plan goals for the North America based operations remotely supported from India.
  You are critical to sustain and develop a high performance culture focused on meeting or exceeding our customer’s expectations and helping our Manufacturing Partners succeed with our business model.

   

• Staffing & People Management
  Collaborate with Functional managers, Talent Acquisition, and HR to hire, onboard, develop, performance manage, and, when necessary, exit employees.
  Indirectly manage all cross-functional activities, acting as a point of escalation for the team covering our North America operations (Program Management, Quality, Logistics, Quoting, etc). Act as eyes on the ground for functional department leads, if they are located in other regions.

   

• Operations Management
  Organize the activities of the hub to balance performance of key business metrics (e.g. employee retention, revenue, on-time and in-full order delivery, variance of actual against booked margin, etc) in alignment with company level goals and priorities.
  Collaborate with functional leadership to ensure that your local hub is “Driving One”. That is, it has standardized its processes, procedures, and work instructions in alignment with those in other regions (while still allowing for localization as is necessary) in order to ensure that we have, by and large, one holistic way of doing things to help enable consistent customer outcomes and in order to pave the way for automation.

Desired Traits

• Bachelors Degree in Mechanical Engineering or Business or relevant experience. MBA is a plus. Min 10 years of education plus work experience.
• Minimum 7 years of people management experience. History of acting as a people-first leader and a motivator.
• Experience hiring and building technical teams, particular experience managing a team in night shift.
• Knowledge of Manufacturing from New Product Introduction through Production and entails, at a minimum, manufacturing and quality practices, manufacturing capabilities with baseline level of knowledge in Fictiv’s custom mechanical manufacturing processes and supplier negotiations.
• Experience working in multicultural environments, particular experience working directly with US customers.
• Fluent in English.
• Ability to travel between to Fictiv offices in the United States.
• Good understanding of cultural norms within India, China, Mexico, and the United States.
• Extremely clear and low-context communication. Great verbal and written communication skills.
• System-level thinker with a penchant for defining processes.
• High level of agility. Can move from strategic to tactical and back quickly.
• Data driven, history of data-based decision making.

Interested in learning more?  We look forward to hearing from you soon.