What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The role:
Fetch is seeking a highly motivated and experienced Senior HR Business Partner (HRBP) to join our growing team. The position, reporting to the VP, People Operations, supports assigned business groups that are complex in nature, ensuring alignment of HR initiatives, processes and programs with business goals and priorities. You will play a pivotal role in shaping organizational culture and fostering a high-performance work environment, while also acting as an employee champion and change agent. This role, with a strong focus on HR strategy, operational efficiency and employee relations, will work collaboratively with other HR functions such as Compensation, Benefits, DEIB, Talent Acquisition, and Talent Management and will operate as a credible expert and advisor to leaders. This position is an exempt, full-time, remote position. If you live near an office, hybrid is available. Travel expected up to 10% per year. 

Scope of responsibilities:

  • Establish trusted, collaborative, responsive, and influential relationships with leaders, managers, and employees across the organization, understanding their strategies and OKRs. Utilize this business knowledge to shape HR strategy and OKRs.
  • Conduct regular strategy (QBR) meetings with respective business groups. Assess and anticipate HR related needs and align organizational strategy appropriately.
  • Guide managers on performance management processes, including creating OKRs, performance reviews, feedback, and development plans. Help establish a culture of continuous feedback and coaching to drive employee growth and development.
  • Provide strategic guidance on business unit restructures, organizational design, workforce planning, and succession planning.
  • Collaborate with business leaders to assess current and future talent needs. Develop workforce planning strategies to ensure the organization has the right talent in place to meet its long-term objectives. This includes identifying skills gaps and succession planning.
  • Provide guidance and support on employee relations matters, including conflict resolution, disciplinary actions, and investigations. Ensure compliance with local labor laws and regulations, working with legal teams as necessary.
  • Utilize HR data and analytics to identify trends, insights, and opportunities for improvement and drive data-driven decision making.  Prepare reports and presentations for senior leaders, highlighting key HR metrics and recommending action plans. 
  • Lead local and global initiatives to support our company's culture, promoting inclusivity, collaboration, and employee engagement through the implementation of targeted programs and activities.
  • Ability to effectively collaborate with cross-functional teams, business leaders, and HR colleagues to drive HR initiatives, align with organizational goals, and foster a culture of teamwork and shared success.
  • Maintain knowledge of trends, best practices and regulatory changes in human resources and employment law. Execute ad-hoc projects for local and global initiatives as needed.
  • Lead the design and execution of programs and initiatives to enhance employee engagement, retention, and growth.
  • Assist with recruitment efforts by developing job descriptions and partnering with the compensation team to set accurate compensation levels.
  • Assist Talent Management team building content in Fetch University for employees and managers, facilitating appropriate courses. 

We know we’re both succeeding when:

  • The business leaders you support look to you first for all people-related matters. 
  • You understand where Fetch is and where we need to go, creating dynamic processes or programs that anticipate upcoming needs and implement QBRs w/ leaders to measure success. 
  • You are able to build OKRs for the Business Partner team and execute through clearly communicated project plans, deliver on time and create metrics to measure success. 
  • You are able to use metrics and trends to influence and drive change management with the business leaders you support. 
  • You understand employee opinions and experiences; providing a point of view and anticipating needs so we can address concerns proactively and focus on solutions to better the employee experience.
  • You are able to drive full-cycle HR performance management activities. 

The ideal candidate:

  • 8+ years of broad HR experience, with a Bachelor’s degree in human resources, business or related field.
  • You are resourceful, analytical and able to work in a fast-paced environment with a strong sense of urgency with a ''let’s'' / ''can do'' attitude.
  • You have the demonstrated ability to train, coach, and mentor remotely. 
  • You are self-motivated, detail-oriented, diligent, responsive, responsible, accountable, and resilient. Demonstrated ability to actively listen, provide solutions, and influence.
  • You have prior experience managing performance review cycles for an organization.
  • You’re skilled at maintaining a high level of confidentiality and discretion. This role requires regular involvement in confidential employee and company matters.
  • Ability to establish credibility and build trust and alignment across teams while navigating complex organizational challenges.
  • Strong strategic project planning and operational execution skills is a plus.
  • You have a strong understanding of various employment laws and their impact on HR/People matters and the desire to stay up to date on the latest HR/People trends and legislation.
  • You are curious, not afraid to ask questions or challenge the way we do things.
  • You have strong communication skills, both written and verbal.
  • Demonstrated ability to respond and accomplish work in a timely manner.
  • Appreciate and thrive with highly candid feedback.
  • Demonstrated experience in supporting and optimizing talent operations to drive business success.
  • Prior experience supporting teams or operations in Mexico City and familiarity with employment law is a valuable bonus.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint and Google equivalents (including Gmail)
  • Familiarity with UKG/Ultipro, Jira/Atlassian, Greenhouse, Lattice, Culture Amp is a plus

Compensation:

At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $150,000 - $170,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

  • Stock Options for everyone
  • 401k Match: Dollar-for-dollar match up to 4%.
  • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
  • Continuing Education: Fetch provides $10,000 per year in education reimbursement.
  • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
  • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
  • Robust Leave Policies: 18 weeks of paid parental leave for primary caregivers, 12 weeks for secondary caregivers, and a flexible return to work schedule.  
  • Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. 

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