What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The Role:

In the Fraud Analyst role, you are a critical part of the user experience by ensuring that good, honest users get their points accurately and without interruption, while people who are trying to cheat the system are prevented from doing so. In this role you will help review data and behavior for suspicious activity and action when fraudulent activity is identified per our company terms of service and team guidelines.

This position is full time and requires the Fraud Analyst to work every Saturday and Sunday, on a 9am-6pm CST schedule in addition to three assigned weekdays.

Scope of Responsibilities:

Fluency in written and spoken English
Daily review of user accounts and actions based on suspected fraudulent activity, follow established processes to mitigate revenue loss and prevent future fraud
Identify activity, behavior, and data that is indicative of fraudulent behavior based on manual review and data analysis
Suggest new methods to catch fraud activity early or improve existing processes
Work with support and users to ensure a seamless experience, escalate wide-spread issues or trends for immediate response
Achieving daily, weekly and monthly performance expectations consistent with team and department goals
Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources
Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments

We know we’re both succeeding when:

Fraud is minimal, our company and partners are protected against fraud revenue loss
User retention is prioritized, we are not adding to any user friction for a seamless app experience
Individual and team performance goals are achieved
You are excited to come to work every day and to tell people that you work at Fetch

The ideal candidate:

Technically Proficient: Google is your best friend
Fast Learner: Rapid fire communication works for you
Adapts to Change: New things are your vibe
OK with Repetition: OK with Repetition
Self-Motivated: You bet on you, and win every time!
Quantitative and Qualitative Goal Setter: Working fast to meet quotas without sacrificing quality and accuracy
Seeks Feedback: Even Messi needs a coach
Maintains a Positive Attitude: Happiness is more than just an emoji
Professional and Accountable: Not everything can be solved with a meme
Maintains Focus: “I’m in the zone”
Service Minded: Does what is best for our users, even if it’s difficult for us
Resourceful: You follow life hacks
Problem Solving: You know that clearing the cache and cookies is a good place to start
Team Mindset: Gaming is fun. Multi-player gaming is also fun

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How many years of Fraud experience do you have? *

Are you comfortable working every Saturday and Sunday?

Are you located in Mexico City, Mexico?

Are you fluent in English both written and spoken?

CCPA Privacy Notice *

Fetch Rewards Privacy Notice for California Consumers (Employees)

Effective date: December 23, 2019

Fetch Rewards, Inc. including its affiliates and subsidiaries (“Fetch Rewards,” “we,” “us,” or “our”) provides this Privacy Notice for California Consumers (Employees) (the “CCPA Employee Privacy Notice”) to you to notify you of our privacy practices as required by the California Consumer Privacy Act of 2018 (“CCPA”).

The CCPA Employee Privacy Notice applies only to individuals residing in the State of California who are considered “Consumers” under the CCPA and from whom we collect “Personal Information” as described in the CCPA (“Consumers”). We provide you this notice because under the CCPA, California Residents who are employees, employee applicants, or contractors qualify as Consumers. For purposes of this CCPA Employee Privacy Notice, when we refer to Consumers, we mean you to the extent you are a California employee, employee applicant, or contractor.

Information We Collect

We may collect Personal Information from you in a variety of different situations, including, but not limited to on our website, your mobile device, through email, in physical locations, through the mail, and/or over the telephone. More specifically, Fetch Rewards collects the following categories of Personal Information from its California applicants, employees, and contractors, which will depend on the particular Business Purpose for which we collect it:

Category	Examples of Personal Information Collected
A. Identifiers.	A real name, alias, postal address, telephone number, mobile device ID, Internet Protocol address, email address, Social Security number, driver's license number, passport number.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, medical information, or health insurance information.
C. Protected classification characteristics under California or federal law.	Age, race, citizenship, marital status, medical condition, physical or mental disability, sex, veteran or military status, genetic information.
D. Commercial information.	None.
E. Biometric information.	None.
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
G. Geolocation data.	Physical location or movements.
H. Sensory data.	Electronic, audio, and visual information.
I. Professional or employment-related information.	Current or past job history or performance evaluations, employee background check.
J. Education information, as defined by the Family Educational Rights and Privacy Act	None.
K. Inferences drawn from other personal information.	None.

Personal information does not include deidentified or aggregated consumer information.

Fetch Rewards obtains the categories of Personal Information listed above from the following categories of sources:

Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our website or from information your computer or mobile device transmits when interacting with our website or mobile applications, among other things.
Consumer reporting agencies relating to employee background checks.

How We Use Personal Information

We may use or disclose the Personal Information we collect from you or about you to do one or more of the following:

To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job or become an employee, we will use that personal information in connection with your employment or employment application.
To contact you and to inform you about benefits or information relating to your employment or employment application.
To provide, support, personalize, and develop our website and services relating to your employment or employment application.
To create, maintain, customize, and secure your information or account with us.
To process your requests or transactions and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our systems, App or Website, services, databases and other technology assets, and business.
For research, analysis, and business development, including to develop and improve our business processes, Website and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or subsequently agreed to by you.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fetch Rewards assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Fetch Rewards about our Consumers is among the assets transferred.

How We Share Personal Information

Fetch Rewards may disclose your Personal Information to a third party for a business purpose, including to our service providers.

We share your personal information with the following categories of third parties:

Service providers.
Third parties with whom you direct us to share your personal information, including consumer reporting agencies to conduct employment background checks.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Fetch Rewards has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category I: Professional or employment-related information.

We disclose your personal information for a business purpose to the following categories of third parties:

Service providers.
Third parties with whom you direct us to share your personal information, including consumer reporting agencies to conduct employment background checks.

Other California Privacy Rights

We do not disclose your Personal Information relating to you being an employee applicant, employee, or contractor with Fetch Rewards to third parties for their direct marketing purposes. We do not share such Personal Information with third parties for their direct marketing purposes.

Changes to Our CCPA Employee Privacy Notice

Fetch Rewards reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on privacy@fetchrewards.com and update the notice's Effective Date above.

If you have any questions or comments about this notice, the ways in which Fetch Rewards collects and uses your information described above, please do not hesitate to contact us at:

Email: privacy@fetchrewards.com

Postal Address:
ATTN: Privacy Team
Fetch Rewards, Inc.
1050 E Washington Ave
2nd Floor
Madison, WI 53703

Are you currently authorized to work in the U.S. and for our company on an ongoing, indefinite basis? *

Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, TN, STEM OPT Training Plan)? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fetch’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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