Who We Are:

We reward shoppers for digitizing their shopping experience. 
Our mission is to delight the world’s shoppers with a free smartphone app that is easy, smart and fun.

Why Join the Fetch Family?

We make it better for users even when that's difficult for us
We empower people with information and trust
We challenge ideas, not people
We think bigger and keep building
We find ways to bring the fun to Fetch!

We're committed to building an empowered and inclusive community of innovative and passionate people. As a growing organization, we need team players who can go above and beyond their individual responsibilities to help our company build towards its vision. If you are a creative, hard-working, and fun-seeking person interested in working with a close-knit group of highly talented people, this is the right place for you.

Fetch Rewards is an equal employment opportunity employer.


The Role!

Fraud Supervisor will manage a team of Fraud Prevention Analysts while also collaborating and guiding the prevention and reduction of fraud alongside other Fraud Supervisors, Fraud Manager, and other stakeholders.

This position requires working on Saturdays and Sundays. 
Schedule options: Friday - Tuesday or Wednesday - Sunday.
 

Primary Responsibilities

  • Oversee and ensure smooth daily operations for Fraud team
  • Take full responsibility and ownership over individual performance including celebrating the wins, and coaching during the challenges
  • Interview, hire, and train new Fraud Prevention Analysts and ensure consistently high performance
  • Build strong relationships with team of Fraud Analysts to understand each person’s strengths and help them outperform and grow.
  • Set and achieve goals for individuals, and the team as a whole, including conducting regular performance reviews.
  • Minimize loss due to fraudulent activity and abuse of the system
  • Optimize team practices to maximize efficiency of the team in processing investigations, meanwhile minimizing ‘false positives’ and the impact of inadvertently closing the account of a legitimate or well-behaved user
  • Develop, implement, maintain, and improve systems and best practices that will help the Fetch Fraud team grow and scale efficiently with our user base.
  • Manage Fraud Analyst time off.

Performance Measures

We know we’re both succeeding when:

  • Each member of the team is motivated by your leadership, and you empower each member to operate at a highly productive level.
  • Fraud Rates and False Positive Rates are consistently outperforming team goals.
  • Turnaround times are within our 24hr SLA.
  • You’re consistently identifying ways to improve department processes and tools
  • You minimize team turnover and maintain a positive working environment within the Fraud team, and build strong collaborative relationships with other teams.
  • You wake up eager to come to Fetch every day and are excited to tell your friends and family what we’re doing here.

Skills and experience we believe you will need for this position

  • Ability to effectively communicate as a supervisor the expectations of your team and to help Fraud Analysts work through any questions, challenges, or successes that come with the role.
  • Experience in a rapidly changing environment and the ability to adapt and generate new best practices for problem solving.
  • Strong communication skills to manage relationships and work with technical staff as well as other stakeholders.
  • Manage a rapidly growing & changing team.
  • Natural problem solver
  • You possess a team mentality and enjoy getting your hands dirty and diving into the weeds.
  • 2+ years team leadership experience
  • 2+ years in Fraud Prevention

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Fetch Rewards are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.