Position Overview:
At Fellow, as a Sustaining Engineer, you will be working on the core engineering of next generation consumer coffee products. The Engineer will be expected to tackle design, manufacturing, and technical challenges using engineering fundamentals. In this role you will work to improve current product lines via design & manufacturing improvements and root cause analysis.
This is a key hire that will allow Fellow to expand our internal engineering capabilities.
The Sustaining Engineer will accomplish all of this while living out Fellowship Thinking, our leadership principles:
- Fellowship Thinking centers our customers, always.
- Fellowship Thinking views all goals as shared.
- Fellowship Thinking never stops improving.
- Fellowship Thinking says “yes, if”.
- Fellowship Thinking deliberately seeks equity.
This position is required to be in the Bay Area as this is a hybrid position, 3 days in office.
Responsibilities:
- Drive the effort and manage a small team that identifies, designs, and executes performance and quality improvements with the cross-functional support from Hardware Engineering and Supply Chain teams across the globe
- Designing, coordinating, and analyzing the results of trials based on application of experimental design protocols
- Hands-on debugging and failure analysis of returned units and manufacturing test failures to identify root cause, execute corrective actions, drive quality and yield improvements
- Communicate directly with Contract Manufacturers and suppliers to maintain production capacity
- Own technical project management of Continuous Improvement efforts
- Support the electrical development of test fixtures for RMA diagnostic and engineering analysis in collaboration with Product Quality team
- Own the creation and implementation of Engineering Change Orders (ECOs), develop and document Standard Operating Procedures (SOPs), and maintain Product Lifecycle Management (PLM) databases
- Work with Product Quality and Customer Experience teams to monitor and drive improvements in member experience metrics in the field (i.e. NPS and reviews)
Requirements:
- BS or greater in Electrical Engineering or related field
- 5+ years experience in relevant fields
- First-hand experience with international contract manufacturers and suppliers, product development, designing for manufacturing/assembly/test, and technical project management
- Good mechatronics fundamentals (i.e. able to read schematics, build and prototype electro-mechanical systems)
- Extensive experience in manufacturing processes, automated test, and debug of sophisticated systems in production at high volumes
- Lab experience including soldering and the use of multimeters, oscilloscopes, etc.
- Familiarity with regulatory emissions, safety, and design/manufacturing standards
- Up to 30% travel domestically and internationally to contract manufacturers, partners, and suppliers
Benefits:
- Competitive compensation including employee equity plan
- Generous paid time off plan
- 401k with company contribution after 6 months of employment
- Medical/dental/vision insurance
- Better Yourself Wellness credit & Better Your Community donation matching
- Generous discount on Fellow products
- Best coffee anywhere
Salary Range: $160,000 - $180,000
Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
