Feather is redefining furniture rental for city living and helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes and out of landfills.
As the NYC Delivery Manager, you will be responsible to ensure delivery operations run smoothly for customers, account managers, and delivery staff. You will be a leader of people and process, playing a significant role in continuous improvement efforts.
What you’ll do:
Evaluate delivery team candidates and make hiring decisions in collaboration with the Manager of Delivery Operations.
Train new delivery team staff. Play an integral role in updating training documentation. Retrain staff when processes are revised. Maintain training records.
Regularly shadow the delivery team. Utilize observations to revise tools or processes with the goal of improving employee or customer experience.
Utilize data, direct observation, and feedback from colleagues and customers to evaluate individual delivery team member performance. Deliver feedback regularly to position individuals to succeed. Conduct formal performance reviews in conjunction with the company’s performance review cycle.
Act as a point of contact for the delivery team daily to coordinate solutions to unforeseen logistics challenges.
Act as liaison between field team and Account Management to troubleshoot customer requests or delivery exceptions.
Configure weekly shift schedules for the delivery team. Coordinate backfill solutions for time off requests.
Review, correct, and approve timesheets.
Manage maintenance and DOT requirements for Feather’s truck fleet.
Configure daily delivery routes. Balance the goals of customer happiness, logistics efficiency, and delivery team energy regulation.
Be a leader of continuous improvement processes. Collaborate with the Warehouse Manager to examine errors or utilize employee feedback to develop/revise policies and procedures.
Operate within our existing software stack to manage deliveries, damage reporting, customer communications, etc.
Be a steward of safety protocols!
What you have:
1+ years management experience - experience with 20+ employees is a plus!
Knowledge of NYC traffic patterns and route optimization.
Basic understanding of transportation / truckload operations.
Valid driver’s license with a good standing record.