At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter.

Feather is growing our best-in-class operations team in New York, and is seeking a Fulfillment Lead to manage the complex operations in our last-mile fulfillment centers. You will be responsible for driving the optimization, efficiency, and success of our fulfillment operation in all markets. You’ll implement innovative processes to support our proprietary reverse logistics model. 

The role demands both a strategic focus with an eye on the future and the willingness to command daily operations in multiple facilities, taking responsibility for the success of the fulfillment of each Feather order. You’ll manage teams across multiple markets and time zones, collaborate closely with the delivery, account management, and merchandising teams at Feather, and will report to the Head of Logistics. 

What you’ll be doing:

  • Oversee the workflow and operations in each of Feather’s last-mile fulfillment centers, including taking over management of the warehouse teams in each of these facilities
  • Implement processes in the warehouses that will ensure 100% accuracy in fulfilling customer orders across each market
  • Create a detailed strategic plan for last-mile warehousing and fulfillment that will allow Feather to scale rapidly in both existing and new markets, considering key factors such as real estate commitments and labor plans 
  • Develop and own Feather’s existing innovative infrastructure related to reverse logistics with a focus on how we receive, clean, refurbish, and redeploy used items from previous subscriptions
  • Design and track KPIs related to warehouse activity, including those related to warehouse capacity, throughput, labor planning, shipment accuracy and more, using dashboards and other tools to present data and progress 
  • Ensure quality control and training processes are standardized across existing markets, and implemented on day one of a new market’s operations 
  • Work with the product team to develop our inventory and warehouse management software
  • Collaborate with the people team to improve employee experience for the warehouse team
  • Work cross-functionally with merchandising and operations teams to contribute to a growth plan that will allow Feather to scale efficiently
  • Make periodic visits to existing Feather fulfillment centers (this role will include 10-20% travel)

What you need to be successful:

  • 3+ years of experience in hands-on operations, warehousing, and/or logistics, including a leadership role in high growth start-up 
  • 2+ years experience managing large teams, with experience in management of remote teams a major plus 
  • The desire to build something from the ground up and face a unique problem head-on as Feather aims to establish itself as a world leader in reverse logistics
  • An understanding of macro-level warehousing trends and an innovative eye for applying trends and processes to a unique business model 
  • Knowledge of and experience with the complex logistical challenges associated with launching in a new market

Who you are:

  • Based in NYC (or willing to move)
  • Excited about joining a small team and growing with Feather
  • Passionate about Feather's mission
  • Eligible to work in the United States

What you’ll get when joining Feather:

  • Competitive compensation
  • Generous health, vision, dental, and ancillary benefits
  • Flexible vacation and paid time off
  • A 50% discount on your own Feather subscription
  • The latest MacBook and a high-resolution external monitor
  • A stylish desk and an ergonomic chair (it's what we do, after all!)

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Feather are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.