The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

Your Role:

As the Service Quality Engineer, you’ll be working with some of the industry’s brightest minds to provide quality reports analysis. In addition, this position will own the roadmap of achieving best-in-world quality for Faraday Future’s vehicle. Collaboration across multiple stakeholders, ranging from customer service, field service, warranty return center personnel, product engineering, and manufacturing engineering, is key to the product quality program's success.

In this role, you will perform analysis reports from support engineering cases, warranty analysis, User’s cases, FF services points, etc.

This role has cross-functional partners with all ranks of the Aftersales Operation and with manufacturing engineering, product management, digital technology, vehicle engineering to test and validate new integrations.

  • Own and execute the roadmap to achieving best-in-world quality and warranty on assigned products.
  • Develop warranty, quality, and reliability metrics and dashboard capability with data science teams.
  • Design and maintain data analysis tools and programs to access FF warranty, customer survey, technical service data on a regular basis.
  • Provide data categorization, prioritization, and issue regular reports, following parameters agreed with management.
  • Coordinate with warranty returns center personnel and other cross-functional partners to triage permanent corrective action
  • Collaborate with supplier quality and reliability teams to drive component-level improvements
  • Provide quality and warranty perspectives and requirements into product and manufacturing process design
  • Coordinate and support Service Engineering Team and customer care field programs
  • Design and maintain measures to gauge vehicle quality and progress of problem resolution.
  • Perform additional responsibilities as assigned

Basic Qualifications:

  • Undergraduate or graduate degree or equivalent experience
  • 5+ years of experience in a product quality role
  • Familiarity with high voltage products design, testing, and instrumentation
  • Strong communication and interpersonal skills
  • Manufacturing/assembly process experience
  • Familiarity with reliability engineering concepts, modeling, and tools
  • Strong statistical problem-solving capability, Six Sigma Green Belt preferred
  • Experience with new product and process development
  • Demonstrated quality improvements through the use of structured problem solving
  • Experience working in a cross-functional environment

Preferred Qualifications:

  • Previous quality experiences and high knowledge level of high voltage, low voltage, and general electric vehicle systems.
  • Effectively communicate and collaborate with other service team members (i.e., director, manager, etc.)
  • Proven expertise/experience with vehicle diagnostic equipment and troubleshooting problems on EV products.

 Perks + Benefits

  • Stock options for every employee
  • Healthcare + dental + vision benefits (Free for you/discounted for family)
  • 401(k) options
  • Relocation assistance + reimbursement
  • Casual dress code + relaxed work environment
  • Culturally diverse, progressive atmosphere
  • “Soul of Faraday” community outreach team

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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