ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

  • FanDuel — A game-changing real-money fantasy sports app
  • FanDuel Sportsbook — America’s #1 sports betting app
  • TVG — The best-in-class horse racing TV/media network and betting platform
  • FanDuel Racing — A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
  • FOXBet — A world-class betting platform and affiliate of FanDuel Group 
  • PokerStars — The premier online poker product and affiliate of FanDuel Group 

THE POSITION 
Our roster has an opening with your name on it

The Customer Operations Training Coordinator will support the development, design, implementation and delivery of FanDuel training for the Customer Service Operation team. The Training Coordinator will also be responsible for compiling training materials and managing training events and schedules. The Training Coordinator will assist with configuration changes, testing, and will implement technical enhancements and solutions to the Customer Operations Training team.

THE GAME PLAN
Everyone on our team has a part to play

The Customer Operations Training Coordinator Responsibilities:

  • Communicates and collaborates with Training Managers and Trainers across all company stores to ensure consistency in training programs
  • Improves overall performance of programs to support team goals and objectives
  • Identifies training needs, obtains technical data, and collaborates with QA and subject matter experts to ensure materials are kept up to date
  • Conduct surveys to judge how programs are received and if changes are needed
  • Tracks and creates reports on outcomes of all training and maintain training records for the company
  • Evaluates training delivery and provides feedback to department trainers and management
  • Maintains training program materials and prepare any learning materials needed for upcoming trainings
  • Organize set up and prepare onboarding training for new employees

THE STATS
What we're looking for in our next teammate 

  • 1+ years in a customer service role as a high performer
  • Associates or Bachelor’s degree preferred
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies
  • Strong public speaking, written and oral communication skills
  • Excellent organizational skills and detail-oriented
  • Relevant experience in project management, training, integration, or customer support
  • Ability to effectively respond to and interact with all levels of organizational staff
  • Proficient with Microsoft Office Suite, G Suite, Zendesk, Slack and Zoom
  • Demonstrate responsibilities for multi-faceted direction and planning; must be a fast-paced individual
  • Experience working with a Learning Management System preferred
  • Must abide by the Company standards and regulations
  • Knowledge and understanding of the sports and online gaming industry

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting and fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship and professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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