The fair life

 

At Fair, our name says it all. It’s the way we treat our customers, our partners, and our fast-growing family of employees. We believe in hard work—and that it should be rewarded. The way we see it, it’s better to be more than fair than not to live up to our name. We offer our employees:

 

100% coverage of medical premiums for employee and their family on a top tier plan

100% coverage of vision and dental premiums for employees and their family

100% paid parental leave for 4 months

Monthly cell phone reimbursement

Equity incentives

401(k) retirement plans

Free lunch 7 days a week for every employee

 

As a Claims Processor

Our Claims Processors are the face of the Claims team! You will be responsible for communication between Fair and customers regarding claims that need to be made. You will be utilizing internal tools and software to properly document and process claims while working closely with our vendor partners.

  • Communicate with customers via phone and email
  • Facilitate communication for vehicle repairs via third-party claims administrators and vendor partners
  • Facilitate communication to support the recovery from responsible parties and insurance carriers
  • Work cross-functionally with other Fair teams
  • Provide verification documents to support the claims team and partnered vendors
  • Complete claims trainee program to progress to claims specialist roles

Here are the Qualifications

  • Our #1 requirement is that the Fair culture, mission, and values are embodied by our candidates in order to ensure that the Fair culture continues to flourish as we rapidly grow
  • Bachelor’s degree (preferred) or equivalent experience in customer service
  • Must have relevant claims experience and customer service, including phone and email support
  • Proficient computer skills required to navigate a paperless environment
  • Strong verbal and written and communication skills  
  • Strong analytical skills in the following: Critical Thinking, Customer Focus, Quality, Resourcefulness, Technical/Functional Expertise
  • Ability to be responsive to customer needs while meeting established deadlines
  • Easy adaptation to changing situations, requirements or priorities

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