Who You Are:

The Direct, Partner Relations  is the management face of Fair in the Region. This person will be responsible for Midwest markets leading a team of Account Managers in building and maintaining relationships with dealer partners, maximizing inventory supply and ensuring a great dealership experience for our Fair consumers.

What You’ll Do:

  • Own your market and associated KPIs; understand the problems, personas, and motivations of your team and dealer partners
  • Set the strategic plan for the market to insure that Fair has the best dealers with the most attractive vehicles that meet the demands of our consumers
  • Coach, support  and mentor Account Managers and communicate with positivity  and transparency.
  • Build strong relationships with key managers and executives in the dealer and dealer group communities
  • Handle issue escalations with fairness and transparency resulting in resolutions in the best interests of Fair, our partners and customers
  • Provide training to dealer partners to ensure a Fair customer experience is provided and value is maximized for the dealer partners
    • Train on inventory pricing tools and encourage dealers to set pricing strategies to maximize inventory in the Fair App.
    • Encourage quick turnaround on vehicle availability and dealer inputs required to generate consumer agreements
    • Make sure the dealer has adequate coverage and team members in the dealer web app to insure prompt turnaround
    • Emphasis and enforce the importance of completing the documents required to sell vehicles to Fair and properly license and title the vehicles.
  • Promote Fair at dealer and industry events
  • Implement product updates as they are released
  • Work collaboratively in a team environment, particularly with the product, concierge and marketing teams
  • Solicit feedback from dealers and ensure their success on the Fair product
  • Make autonomous decisions with regards to dealer strategy and own accounts
  • Pitch the Fair model to principals and seasoned executives from the dealership
  • Interface with senior management and troubleshoot difficult situations gracefully

What You Have:

  • Over 5 years in a sales, marketing, or consulting position with retail dealer management experience preferred
  • Ability to travel extensively in your region
  • Great driving record required
  • Experience with CRM products like Salesforce and NetSuite
  • Proficient with common business software such as Microsoft Office suite
  • Ability to work independently, problem solve, and make autonomous decisions
  • Passion for improving the customer experience in the automotive industry
  • An influencer, highly enthusiastic
  • A high performer and proven leader

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