WHO YOU ARE:

You are an experienced manager who understands the value of a great customer experience. You’re comfortable managing a team of customer-centric agents who care deeply, genuinely and passionate about making sure Fair customers have an amazing experience. You solve problems for customers and your team and do it with a smile on your face.

So, bring your personality with you and let’s do this – we will provide the training!

WHAT YOU’LL DO:

  • Successfully manage a team of 4-6 Customer Experience Ambassadors
  • Manage the Fair handover process for customers picking up and returning vehicles
  • Assist other team members with various tasks as necessary and display regular attendance.
  • Interact with Fair customers at the location and ensure they have the best experience possible
  • Evaluates car condition, and escalate issues as needed
  • Prepare cars for customer pick-up
  • Ensure attention to detail and cleanliness of the Fair Stations

WHAT YOU NEED:

  • A customer first - customer is always right attitude!
  • To act with integrity, honesty and knowledge that promote the culture, values and mission of Fair
  • To engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
  • Ability to learn quickly
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Flexible to work various shifts, as assigned
  • Interpersonal skills
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Apply for this Job

* Required

File   X
File   X