Department: Product

Reports to: Technical Content Lead

Location: Remote

Employment Type: Full-time

Start Date: ASAP

 

Who we are: 

Fabric is a modern commerce platform that gives retailers tools to create world-class shopping experiences for mid-market enterprises. We champion a new, harmonious way of doing business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations, and in our globally distributed team that genuinely cares about its customers. Our founders directed groundbreaking commerce initiatives at Amazon, Staples, Google and eBay. We're growing fast and looking for more awesome people to join us.

Your next career: 

Fabric’s Technical Writer is responsible for creating, publishing, and maintaining best-in-class, user-centric product documents.  You will partner with Product Managers, Marketing, Developers, Customer Support, and other stakeholders to build user guides, release notes, playbooks, FAQs, and other product-related documentation.  You will be responsible for the end-to-end content creation process, including writing, editing, peer reviews, and publication.  Your contributions will ensure our current and prospective customers have the information they need to get the most of their Fabric products.

Infrequent travel may be needed (when travel permits; < 10%).

Your Responsibilities:  

  • Become intimately familiar with all of Fabric’s products, including current functionality, upcoming changes and key user personas
  • Identify and plan for developer documentation needs, including API reference guides, developer user guides, FAQs, release notes, playbooks, white papers, and any other ad-hoc needs that may arise
  • Write and publish content both internally and externally
  • Review and edit content prepared by others
  • Review and validate code snippets and examples to ensure accuracy and appropriate logic
  • Identify or work with images, graphics, screen recordings, and videos needed to supplement written content
  • Cater content and medium to target audiences
  • Ensure existing materials remain accurate and up-to-date in a fast-paced, constantly evolving start-up environment
  • Drive excellence through competitive and user research

What you bring to the table: 

  • 7+ years of professional experience in SaaS technical writing
  • Extensive experience researching, planning and executing different types of writing activities in an agile environment
  • Strong technical acumen including familiarity with SaaS, APIs, and UI/UX best practices
  • Familiarity with Open API specifications and YAML
  • Experience in ecommerce preferred
  • Excellent problem-solving skills and familiarity with technical constraints and limitations
  • Exceptional ability to collaborate with SMEs to deliver high-quality content on time
  • Bachelor's degree or equivalent experience
  • Excellent English language skills, native speaker preferred
  • Be sure to include your online portfolio highlighting projects and your direct contributions with your application

What we bring to the table:

  • Competitive compensation packages
  • PTO and Holiday plans
  • Benefits package which includes Medical, Dental, Life, and Vision
  • Fast-paced, fun and collaborative environment 
  • A team invested in you both personally and professionally
  • Position is remote

*Fabric is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

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