Job Summary

As a Warranty Customer Care Manager, you will place the customer’s satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer’s new homes as they finish up their 1 year warranty period.

You will thrive in this role if you:

Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.
Possess a process-oriented approach to troubleshooting.
Seek out the root causes of issues to develop the most efficient and appropriate solutions.
Leverage team collaboration to complete tasks.
Possess excellent written and oral communication skills.
Possess initiative, drive and the ability to lead others.
Appreciate the value of organization and documentation

These skills will be used to:

Manage residential construction warranty service requests.
Develop and implement the appropriate and cost effective solutions to warranty service issues.
Schedule and perform customer issue tracking for closed communities and one year after warranty.
Provide appropriate and complete documentation on all service-related paperwork.
Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Preferred Qualifications:

Exceptional organization skills using databases and scheduling platforms.
Customer service motivated and eager to deliver the best experience.
Communication skills that quickly adapt to different individuals.

Physical demands and work environment:

Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.
Must be able to utilize sensory skills (i.e. verbal communication) and technology (i.e. cellphone) to effectively communicate with other Associates and customers.
Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.
Must have the ability to climb permanent stairs, temporary stairs, and ladders.
Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday.
Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
Must be able to properly use and wear protective gear provided including but not limited to hard hat, safety glasses, gloves, steel toed shoes, etc.
Must be able to travel to job sites regularly throughout the day.

The Value of a career with Fischer Homes

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

Professional Development Training programs
Tuition Reimbursement
Competitive Compensation
401(k) with Company matching contributions and profit-sharing
Employee Life Insurance
Personal time off
Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

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Application Waiver: Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resource Department. The facts as stated on the application are true and correct. I understand that, if employed, false statements or significant omissions on the application may result in my immediate dismissal whenever the false statement or omission is discovered. I authorize Fischer Management, LLC to investigate my personal, financial, and credit history through any investigative or credit agency of its choice. I further authorize any personal reference, school, former employer, government agency, or other person to disclose to Fischer Management, LLC, or its agent, all information they may have about me, and I release from all liability for disclosing such information. I understand that I may be contacted and asked to provide my date of birth by the agency performing the background investigation, and that this additional information is for investigative purposes and will not be provided to Fischer Management, LLC. I understand that I may be required to work over 40 hours a week and on weekends as a condition of being employed here. In consideration of my employment, I agree to conform to the rules and regulations for employees. I understand that my employment and compensation is at-will. This means that termination can occur, with or without cause or reason, at any time, at the option of either the company or me. I understand that no representative of the company other than its President has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing. I further understand that any such agreement must be in writing and signed by the President of the company. I understand that I may be required to submit to a pre-employment and post-employment test for fitness, honesty, and/or substance abuse, if not prohibited by law. I further understand that employment is conditional until results of any pre-employment test are known. Upon separation of employment, I agree that I will return all Company property and information, and I authorize the company to withhold from my final paycheck any monies owed to it by me. By typing your name and date below I am providing my electronic acknowledgment that I represent and warrant that I have read and fully understand the foregoing and seek employment under these conditions listed above: *

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WARRANTY CUSTOMER CARE MANAGER

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