ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Our Supply Operations team is focused on building effective and scalable offerings while continuing to ensure that our customers are thrilled with our restaurant supply, and that our restaurants are happy, growing, and engaged as they tackle new opportunities. We are looking to grow our team of Partnership Specialists to help support bringing these ideas to life. These individuals will focus on a variety of strategic and operational initiatives, one of which is owning the acquisition and training of our network of restaurants which power our Relish program. In addition, these individuals will support building supply, training, and growing operational mechanisms to launch new offerings in a way that is effective, scalable, and focused on the needs of our customers.
What You'll Do:
- Identify appropriate restaurant partners from the ezCater marketplace and call restaurants in order to grow a strong supply network that delights our customers and meets the unique demands of each opportunity
- Effectively navigate conversations surrounding program benefits, operational capacity, partnership expectations, commission, operational capacity, delivery logistics, and menu
- Try and track strategies for driving successful engagement with our restaurants, and onboarding restaurants onto our new programs in a way that is operationally efficient and drives reliable and successful outcomes for our customers
- Collect requirements swiftly and accurately from restaurants and communicate information to internal teams
- Thoroughly document your process and progress in our CRM to maintain an organized pipeline
- Directly train, own communication with, and be responsible for new restaurant performance as they execute their first orders
- Think outside the box to help identify the best restaurants in our supply network to meet the needs of our exciting new use cases
What You Have:
- 2+ years of relevant experience in a role pertaining to vendor or client onboarding, implementation and support, or a proven track record of restaurant operations, management and leadership
- Located in the Boston Metropolitan area and are able to go on-site to customers.
- Experience operating in a high performing culture
- Ability to create quick relationships that generate strong results
- Highly productive and clear communication skills, with ability to handle multiple emails, phone calls, and restaurant trainings each day
- Eagerness to grow exciting new initiatives and to support our restaurant partners and customers alike
- Experience and ability to juggle multiple goals simultaneously, and keep multiple parties informed of progress along the way
- Adaptability– we’re growing quickly and our demand fluctuates unpredictably
- A beyond helpful attitude, and the “scrappy” instinct to get things done through hard work
- You aim high, and want to make us better– you’ll think critically about how we can improve processes, systems, and expectations
The national cash compensation range for this role is $57,000 - $67,000 per year*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
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