This Sales Associate assists in the daily sale of optical wear to customers, including fitting and repair of eyewear. This position serves as the liaison between our customers and the lab to ensure that orders are processed in timely.
Customer service is the primary responsibility of this position: answering all incoming calls, scheduling patients for doctor’s appointments, being open and honest in communication and maintaining a friendly, pleasant demeanor with customers at all times. Provides support to customers in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transactions, and completing paperwork necessary to place and process orders. Listening and responding immediately with appropriate level of concern to all customers' needs. Processing and verifying all third party insurance payment information. This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA). Ensures work station/Optical Store is maintained and clean at all times. This position will assist with store opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected and payments are made at the point of service.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience
1-year experience working in a retail store. Prior sales experience preferred. Prior optical experience is a plus. High school diploma or GED equivalent. Exceptional communication and interpersonal skills. Strong customer service skills required for this position. Must be able to prioritize. Flexible schedule required, including the ability to work weekends and evenings.
Ability to work as a team member. Must have strong sense of fashion and trends. Must be able to stand/walk/sit for increments of 4 hours or more.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. Must be able to move and lift up to 20 pounds.
Position Type and Hours of Work
This is a full-time position. Days and hours of work varies.