Responsible for answering and triaging calls, taking messages, transferring calls and scheduling appointments.
Answer and triage calls accordingly.
Schedule patient appointments and remind patients of necessary items to bring including their referral, medications list, any necessary paperwork, and driver.
Write messages and assure charts are pulled, exam sheets are printed and taken to the technicians.
Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
Enter referral information into the computer system.
Prepare and mail new patient packets.
Assist in other clerical duties as able and requested.
Answer calls in a prompt, professional and polite manner.
Responds easily to routine requests for information.
Ensures that all messages are clearly written and distributed promptly and appropriately.
Maintains patient confidentiality at all times.
Cooperates and communicates with all departments.
Performs other duties as assigned.
Minimum Education Requirement
High school diploma or GED.
Minimum Background Requirement
Position requires patient, physician and vendor contact, and therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen.
Must represent company’s standards of high efficiency and decorum.
Interacts well with staff members and physicians.
Demonstrated listening skills.
Skill in operating computer and answer multi-line phone system.
Position requires accuracy, thoroughness, willingness and an understanding of multi-line phone procedures.
There must be a willingness and desire to learn by instruction from co-workers and physicians.
Must have the ability to learn about services and terminology.
If you need assistance with this application, please contact (636) 227-2600
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Please do not contact the office directly – only resumes submitted through this website will be considered.