JOB SUMMARY


Responsible for evaluating and renewal of prescription refill requests following the established prescription renewal
protocols and processes.
Responsibilities
 Responsible for completing all refill medication request, from the pharmacy, patient or the physician, as per the
refill protocol.
 Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents
pertinent information on appropriate form and/or in medical record. May notify patients of overdue office visit
and necessary screenings per refill protocol.
 Responsible for completing refill medication requests within 48 hours or responding to patient or pharmacy with
needed information
 Responsible for completing new medication requests, as per protocol in discussion with treating physician.
 Responsible for triaging patient calls pertaining to medication and escalate as required. Following discussion
with respective treating clinician, timely follow up with the patients with instructions or recommendations.
 Responsible for maintaining samples per JCAHO policies.
 Responsible for assuring that all practice operations are in compliance with JCAHO clinical standards (e.g.
medications, Quality Assurance, charting, licensing, ect.)
 Maintain confidentiality and work with sensitive and confidential information using discretion and judgment.
 Responsible for reviewing and responding to emails in a timely manner.
 Helps in clinic when needed
 Other duties as determined


Qualifications
 Takes initiative and willingness to help out
 Proactive-anticipates and plans for problems before they arise
 Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides
timely, accurate information
 Organized – manages time effectively, keeps tasks appropriately prioritized
 Flexible-ability to change direction as needed for the good of the Department
 Critical thinking skills-ability to think through issues and identify appropriate options
 Strong work ethic-motivated, diligent and persistent, stays on tasks to completion, works at a fast pace to
ensure optimal efficiency
 Interpersonal – can build effective, strong working relationships with employees, colleagues, management,
consultants, and media through trust, communication, and credibility
 Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from
others in the interest of moving process and programs forward to the desired outcome
 Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations
and respond in a mature, professional, composed manner
 Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
 Judgment – exercises discretion and due diligence when making decisions and recommendations
 Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high
degree of accuracy and professionalism


WORKING CONDITIONS
• Office environment-sitting, computer use, walking, lifting, phone use, etc

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