Responsible for evaluating and renewal of prescription refill requests following the established prescription renewal
protocols and processes.
 Responsible for completing all refill medication request, from the pharmacy, patient or the physician, as per the
refill protocol.
 Efficiently manages correspondence with patients, physicians, specialists, insurance companies. Documents
pertinent information on appropriate form and/or in medical record. May notify patients of overdue office visit
and necessary screenings per refill protocol.
 Responsible for completing refill medication requests within 48 hours or responding to patient or pharmacy with
needed information
 Responsible for completing new medication requests, as per protocol in discussion with treating physician.
 Responsible for triaging patient calls pertaining to medication and escalate as required. Following discussion
with respective treating clinician, timely follow up with the patients with instructions or recommendations.
 Responsible for maintaining samples per JCAHO policies.
 Responsible for assuring that all practice operations are in compliance with JCAHO clinical standards (e.g.
medications, Quality Assurance, charting, licensing, ect.)
 Maintain confidentiality and work with sensitive and confidential information using discretion and judgment.
 Responsible for reviewing and responding to emails in a timely manner.
 Helps in clinic when needed
 Other duties as determined

 Takes initiative and willingness to help out
 Proactive-anticipates and plans for problems before they arise
 Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides
timely, accurate information
 Organized – manages time effectively, keeps tasks appropriately prioritized
 Flexible-ability to change direction as needed for the good of the Department
 Critical thinking skills-ability to think through issues and identify appropriate options
 Strong work ethic-motivated, diligent and persistent, stays on tasks to completion, works at a fast pace to
ensure optimal efficiency
 Interpersonal – can build effective, strong working relationships with employees, colleagues, management,
consultants, and media through trust, communication, and credibility
 Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from
others in the interest of moving process and programs forward to the desired outcome
 Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations
and respond in a mature, professional, composed manner
 Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
 Judgment – exercises discretion and due diligence when making decisions and recommendations
 Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high
degree of accuracy and professionalism

• Office environment-sitting, computer use, walking, lifting, phone use, etc

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at EyeCare Partners are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.