Clarkson Eyecare (Formerly Bennett Optometry) is looking for a friendly, engaging and enthusiastic Front Office Specialist to act as the first point of contact for our patients and set the tone for the patient’s visit through excellent patient care. If you’re looking for a healthcare career with purpose, you’ve found it here.
Provide exceptional customer service during every patient encounter (in person or on phone). Always display a professional attitude – with a smile; greet patients promptly and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patient’s time, as well as, doctor’s time and schedule
Double check insurance authorizations to ensure completion, and build accurate flow-sheets
Assure all paperwork is completed timely and accurately and it is entered into E360. This includes: Reminder Card, Welcome Sheet, and Flow-Sheet
Knowledge of fees charged for common visits (Exams, CL evaluations, photos, copayments, refractions)
Check out patient and collect correct copayments
Complete daily reconciliations / Close day in E360 / Count down cash drawer
General office duties and cleaning to be assigned by manager
Comply with all company policies and procedures including HIPAA
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software.
If you can…
Act as a world class ambassador for the company
Be a consistent and reliable partner to the Doctors in the office
Greet the patient warmly with eye contact and a smile before the door closes behind them
Troubleshoot with purpose & positivity
Manage & prepare appointment bookings
Drive the day’s schedule with great time management
Prioritize patient care while contributing to the inner workings of the office (administrative and basic daily operations)
Promote limited time specials, events & services to patients
Learn industry-specific technology & concepts
Follow through on obligations, keep a keen eye on details, and excel while multitasking
Make decisions based on the best interest of the patient & company
Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements, monthly incentive programs, health/dental/vision insurance, employer-paid life insurance, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please do not contact the office directly – only resumes submitted through this website will be considered.