Position requires utilization of clinical knowledge to counsel patients on surgical choices and schedule appropriate procedures/surgeries per provider’s orders.
The Surgical Coordinator must schedule office based and ambulatory surgery center (ASC) procedures consistent with the patient’s diagnosis and procedure request.
Also requires excellent customer service skills with patients, employees, and the public. The Surgical Coordinator must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.
DUTIES AND RESPONSIBILITIES
Works directly with patient to explain options and cost of any/all surgical procedures and provide knowledgeable interaction to guide patients in any elective upgrades
Collection of any/all monies owed to Nationwide vision prior to day of procedure
Accurate and timely billing for all surgical procedures based on post-operative reports provided by ASC
Schedules office and ASC medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
Schedules any additional testing.
Interfaces with appropriate ASC staff to ensure a cohesive working relationship in providing patient care serves
Ensures that ASC has all necessary documentation for completion of surgery based on direction of their specific requirements
Enters notes/special instructions needed for scheduling in the electronic medical record.
Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
Ensures patients have proper medical clearance and pre-surgical testing as needed.
Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed.