ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization’s network, the truth about what they’re doing, and how to stop them at top speed. We partner with every customer, every day, to reveal it. Are you ready to join us?

Duties and Responsibilities

The ExtraHop Customer Success team focuses on successful outcomes for our customers.  As a Technical Customer Success Manager, you will play a leading role in accomplishing the following goals:

  • Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
  • Engage ExtraHop end-users to provide targeted assistance and enablement
  • Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
  • Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
  • Assess and document customer health and maturity levels to improve customer engagement strategy
  • Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
  • Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities
  • Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations 
  • Measure and address risk to ensure customer enablement, adoption and satisfaction is at a sufficient level to provide optimal opportunity to renew their ExtraHop services subscription. 

Required Qualifications and Experience

We’re looking for a Sr. Customer Success Manager who can help us grow to the next level as a company. As a starting point for this position, you’ll need the following background:

  • Four-year college degree, preferably in a technical field such as management information systems or information technology, or equivalent experience
  • Effective communication skills, both verbal and written
  • Ability to multitask in a fast-paced environment
  • Excellent attention to detail
  • Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately
  • STRONG  knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS) not required but preferred
  • Experience with project management a plus
  • Data interpretation experience using the ExtraHop platform a plus
  • Experience in Enterprise IT application or networking support a plus

$139,000- $163,600 + Commission 10% of On-Target-Earnings + benefits

Applicants must be authorized to work for ANY employer in the U.S.  We are unable to sponsor or assume sponsorship of an employment Visa at this time.

 

#LI-CS1

 

ABOUT EXTRAHOP 

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity. 

Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.

  • Health, dental, and vision benefits
  • Honor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time 
  • Non-Commissioned positions are eligible to participate in annual discretionary bonus plan
  • FSA and Dependent Care Accounts + EAP where applicable
  • Educational Reimbursement 
  • 401k with employer match or Pension where applicable
  • Pet Insurance (US only)
  • Parental Leave (US Only)
  • Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. 


We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us?   #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote 

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