Location : Singapore

We are looking for a IT Cloud Support Engineer

Responsibilities

As an individual contributor on our IT support team, you’ll have a broad set of responsibilities including: 

  • Onboard new-hires, provision laptops, and provide basic helpdesk support.
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, application issues, and escalate to the next tier when appropriate
  • Perform tier-1 support requests on various cloud services such as GSuite, Okta, and more
  • Monitor a helpdesk to provide support to 500+ geographically dispersed users and respond to tickets within the SLA
  • Work closely with IT/vendors/partners 
  • Maintain an inventory of consumable IT products and where/how to restock them locally

Required Skills

  • Act as an escalation point for tougher problems from tier 1 specialists
  • Maintain and update an inventory of systems and services
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, and application issues.
  • Intermediate knowledge of managing SaaS services such as G Suite, Okta, 1Password, and more
  • Comfortable with endpoint management solutions such as Workspace One
  • Intermediate understanding of TCP/IP, DNS, DHCP, and VPN configurations

IT Infrastructure

      Our IT infrastructure roughly looks like this:

  • Identity by Okta for 100+ SAAS services
  • GSuite
  • Workspace One
  • Workstations include Mac, Linux, Windows, Chromebooks, and AWS Workspaces.
  • Very little on-premise infrastructure. We’re cloud-based as much as possible.
  • Workstations run device-management and endpoint protection clients
  • SIEM monitors events from endpoint-protection, SAAS services, and networks.

What we offer

  • Attractive compensation and benefits
  • Flexible working hours and a healthy work-life balance
  • Work in a challenging, collaborative, and fun environment

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

Apply for this Job

* Required