Location: Singapore or Hong Kong

We're looking for operations specialists and leads!

Are you someone that loves cool dashboards and metrics and thinks it is exciting to monitor and tune a global network of servers and services to ensure millions of our customers get the best service quality possible?  We’re looking for operational specialists and leads to help us run our services 24 hours a day, which acts as the first line of defense/response for all operations.  We’re a follow-the-sun operations center charged with bringing ExpressVPN customers the best possible user experience.  We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our customers expect.  If that sounds awesome, check us out and apply.

TechOps Specialist

Responsibilities

As a TechOps Specialist in our Operations Services team, you will be responsible for:

  • Monitoring server and service performance, metrics, and SLAs and take action to correct issues using our internal tools and techniques
  • Analyzing our processes and continuously improve or update them
  • Find repeatable tasks, and propose or create automation so we don’t have to manually execute them
  • Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triage, fix or escalate as necessary
  • Performing root-cause analysis on reported issues and incidents and utilize our internal tooling to resolve them when possible
  • Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and drive those early issues to resolution

To succeed in this role, we’d love for you to have experience in some or all of the following: 

  • A technical background in one or more of the following areas:
    • IT Systems Administration
    • Linux Administration/Operations
    • Network Operations Center or similar ops centers
  • Entry to intermediate-level knowledge:
    • Technical Troubleshooting
    • Linux operations or similar technical foundation
    • Triage, ticketing, and incident response
    • Operating/Using a monitoring solution
    • Data manipulation and basic data analysis
    • Troubleshooting/analytical mindset
  • Be a fast learner, many of our technologies and services are unique but built on solid technical foundations
  • Be able to prioritize tasks/tickets appropriately
  • Documenting processes and following procedures
  • Ability to work under pressure during events such as large outages or incidents
  • Good verbal communications in English
  • Good writing/documentation skills in English

What We Offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

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