About Product Management at ExpressVPN

Product Managers at ExpressVPN are embedded in cross-functional teams, providing a leadership role in defining what we should deliver to users and coordinating delivery. Product managers contribute to their teams:

  1. Clear definitions of our current and desired end-users, insights about their needs, and how well we’re meeting those needs.
  2. Insights on our industry and competitors.
  3. Visions for what the company can build to better meet the needs of our users and the business, and to compete more effectively. Deliver product visions both at a multi-year strategic level, as well as guide detailed story-refinement sessions with teams.
  4. Coordination of delivery, typically using Kanban or Scrum principles.

They decide what we deliver to users and live with the consequences of those decisions: they are accountable for the business results delivered by the teams they lead and the areas of the product that they own. Typically product managers own metrics around user satisfaction and engagement, while product marketers own metrics around revenue and profit-contribution. PMs deftly balance the big picture—delivering product visions at a multi-year strategic level—against quotidian detailed stories and specs for features.

Why be a PM at ExpressVPN?

You’ll get:

  1. Meaningful impact: Protect security, privacy, and online freedoms, and do so at a huge scale for millions of active paying customers world-wide.
  2. Tough challenges and a sense of accomplishment.
  3. Learning from colleagues. We try to keep our hiring-bar very high and like to think that we have assembled a very diverse set of friendly, curious and open people who are very good at what they do and are keen to share. Consistently year over year, our engagement surveys show that the strongest reason why people at ExpressVPN like working here is their colleagues.
  4. Empowerment. As a product manager, you and only you will own your KPIs. State what resources you need to succeed, get the right team(s) assembled, then lead them to determine a roadmap and deliver very iteratively.
  5. Competent engineers providing horsepower to execute on your roadmap. For example, ever since our founding in 2009, engineers write automated tests, and test-coverage is good enough to confidently deploy many times per day. Read a bit about ExpressVPN Trusted Server, Lightway and other technical innovations, and you'll get a sense that ExpressVPN is blessed with a very high caliber of engineers.
  6. Many options for career growth. Our industry is growing, our business is growing, and we have many uncovered areas that need product managers.

Open Positions

We have dozens of open positions in product management. Let's speak and find the best fit for you. The range covers:
  • Locations: at offices in London, Hong Kong, Singapore, and Poznan, and for some positions we're also open to hiring remote-based people.
  • Roles: We're looking for both experienced people-managers as well as individual contributors. We value the career-tracks in management and individual contribution equally. ICs can have higher compensation than their managers.
  • Domains: You'll own KPIs related to the success of the product. There are a lot of options and many open positions. Examples include:
    • Product lines, such as our core VPN offering and our router product, as well as various additional value-propositions into which we're expanding. We're looking to become a super-app protecting consumers from a broad range of threats to their privacy and security.
    • Cross-cutting areas such as payments, identity, onboarding, data governance, marketing attribution, content management, tools for communicating with customers, internal tooling, and more.

Please get in touch, let's speak and see what role is best for you to start.

Responsibilities for individual-contributor PMs

  • Spearhead product discovery and execution for large, complex projects, maintaining a prioritized product backlog aligned with company objectives.
  • Understand the competitive landscape and devise a plan to stay ahead of it, contribute to ideation for what we could build, and add clarity to our product roadmap.
  • Be the “expert” on the current UX for your product areas and communicate your desired user experience. Includes creating user goals, user journeys, and / or wireframes to explain the user experience you envision.
  • Facilitate and foster cross-team collaboration across business stakeholders, design and engineering teams to deliver an optimal user experience through our apps.
  • Communicate with clarity and cater messages to various audiences from executives to engineers with an innate ability to reduce complex ideas down to a simple narrative.
  • Measure and review data to come up with ways to improve and build new features.
  • Collect and analyze feedback from our customers and key stakeholders and distill down into actionable requirements, user stories and acceptance criteria.

Requirements for individual-contributor PM candidates

  • 2+ years experience in a 'product' role at a digital company.
  • You have played a major part in shipping multiple products or features with a clear business impact from concept to launch.
  • You are a self-motivated, rigorous problem solver and can roll up your sleeves when necessary.
  • Track record of managing several stakeholders showing ability to influence without direct authority.
  • You’re passionate about building the best possible user experience, and you monitor your metrics to ensure you’re delivering.
  • Exceptional verbal and written communication skills, critical reasoning, analytical, and problem solving skills.
  • Comfortable talking technology. You must understand the technical complexity of features, and are comfortable communicating with developers on technical topics.
  • Fluent in English.

#LI-DNI

Hiring process

When it comes to hiring processes, “rigorous” and “opaque” are often mistakenly conflated. For us, it’s always a mutual exchange, so we think it’s important that candidates have a clear understanding of the process and what we’re looking for. Learn more about the hiring process by visiting our careers page.

Benefits

Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

Before you apply

  • At the moment, we do not sponsor visas in the UK and the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore, we can only sponsor visas for mid-career or above.
  • Please upload your resume as a PDF and do not include any salary or compensation information in it.

ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.

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