Company Overview

Expanse protects the world’s most important organizations by discovering risks on the Internet no one else can find. Our customers comprise more than 10% of the routable Internet and rely on our products to discover, manage, and secure their global Internet assets. Born from DARPA, Expanse was founded in 2012 and is backed by more than $135M in funding.

Position Summary

The Federal Engagement team is responsible for the successful implementation, execution, and relationship management of all National Security Division (NSD) engagements with Expanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.

Federal Engagement Managers are crucial to ensuring the success of our engagements with NSD clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. NSD Engagement Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users.

What You’ll Do

Onboarding

  • Training users on the technical functions of the Expander platform
  • Leadership briefings at customer sites to ensure understanding of Expanse's capabilities and engagement progress
  • Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Expanse Expander. This often requires assisting them with workflow development, implementation of Expander into existing toolkits, and understanding their most pressing technical challenges
 Account Management
  • User engagement and adoption; understanding the unique bureaucratic environments in which the user operates
  • Customer training with Expanse products and services
  • Leadership briefings
  • Analytical support at customer request; guide customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander
  • Technical troubleshooting (in collaboration with Engineering team)
  • Serve as “customer advocate” with members of product management and engineering to improve Expander
  • Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Expanse
 Renewals and Expansion
  • Manage clients and procurement to facilitate contract renewals and customer expansions on products and services

About You

  • Ideally 4-6 years experience in technical client engagement and/or technical intelligence analysis
  • Knowledge of government/military organizations and functions; e.g., understanding organizational structures, hierarchy and how to apply Expanse use cases to target audience
  • Ability to systematically analyze challenges with the end goal of optimizing adoption
  • Strong oral communication, including presentation skills, and presence
  • Aptitude to learn new technical content
  • Advanced understanding of broad cybersecurity issues (plus, not a requirement)
  • Collaborative attitude
  • Clearance: Minimum Top Secret 
  • Travel expectations of 25-30%

Benefits

  • 100% coverage of employee healthcare benefits (Medical, Dental, Vision)
  • 60% coverage for dependent healthcare benefits
  • Unlimited PTO + 8 company holidays
  • Company sponsored parental leave  
  • 401k Plan
  • Opportunities for professional development to attend conferences, classes, and workshops
  • $75 every quarter as discretionary team building stipend
  • $50 every month in cell phone reimbursement
  • $65 every month for your wellness to cover costs of gyms, courses  and other activities
  • $300, one time, to customize your desk space
  • Pre-tax commuter, HSA, & FSA benefits
  • Stocked kitchen + catered lunch and dinner
  • On-site activities such as Lunch and Learns, Speaker Series, Game Night, and Trivia Night
  • Company-wide events including team building, holiday party, and offsites

Refer a Friend

  • Send your most talented friends our way. If we hire one, you'll get $1,000 even if you're not an Expanse employee. Please email careers@expanseinc.com to learn more!
Expanse is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at careers@expanseinc.com.

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