At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. 

In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.

The Part-Time Technical Support Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our online development programs. This person champions customer happiness, satisfaction, and success through patience, understanding and both content and technical know-how.

You will serve as a point of contact for our clients and address their questions and needs related to their video conferencing experience on our online learning platform.

As the Agent will be communicating with top-tier leaders, it is important to possess a professional demeanor and communication skills, along with a strong desire to assist inquirers and uphold the professional image of ExecOnline.

Agents will be provided training, resource materials, and ongoing management and support from our full-time team. Experience in a SaaS/product or application setting with familiarity in Salesforce or similar CRM, website backend/administrative interfaces (e.g. WordPress/Rails Admin), understanding of video conferencing software, and exposure to helpdesk software is highly preferred.

For the right candidate, this is a career-defining opportunity to join ExecOnline and truly have a significant impact on both our clients and the growth of our organization.

Hours for this role are flexible, with preference given to daytime availability 12:00 pm - 6:00 pm (based on US Eastern Time) and will vary over the year based on the ExecOnline program schedule. We are open to flexible schedules ranging from 15-30 hours of availability per week, while there will be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.


What we want you to do:

  • Enthusiastically support clients with their tech needs by email, chat, phone, and web-based tools
  • Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
  • Promptly escalate more complex problems to appropriate internal team members
  • Demonstrate a familiarity with video conferencing applications and common troubleshooting steps
  • Continuously endeavor to improve the quality of our support and service, both internally and externally
  • Monitor live online video conferencing events and provide live immediate assistance to participants

What you need to succeed:

  • 1-3 years of work experience, preferably with a SaaS company or a product/technology division  
  • Poise and professionalism to respond to high-level leaders from around the world; executive support experience is a plus
  • Strong communication skills, both written and verbal that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video etiquette in potentially challenging, stressful situations for users or those with lesser technical fluency
  • Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. WordPress/Rails Admin), cloud-based tools, and exposure to helpdesk software is preferred.
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

 

About ExecOnline

ExecOnline partners with top business schools, including Berkeley-Haas, Columbia, IMD, MIT-Sloan, Wharton, Chicago Booth, and Yale to rapidly deliver online leadership development programs that generate lasting organizational impact. ExecOnline’s university-certified programs in strategy, innovation, operations, and more feature dynamic content tailored to the unique corporate objectives of their clients. ExecOnline has delivered transformational leadership development experiences to more than 200 organization and 10,000 business leaders.

 

Benefits, Perks, and Resources:

  • Accelerate your career: take any of our high-impact courses, for free 
  • You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future 
  • Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
  • Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
  • Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences 

Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don’t meet every bullet point to a “T.” 

If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we’re happy to help!

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