Exabeam is a global cybersecurity leader that delivers AI-driven security operations. The company was the first to put AI and machine learning in its products to deliver behavioral analytics on top of security information and event management (SIEM). Today, the Exabeam Security Operations Platform includes cloud-scale security log management and SIEM, powerful behavioral analytics, and automated threat detection, investigation and response (TDIR). Its cloud-native product portfolio helps organizations detect threats, defend against cyberattacks, and defeat adversaries. Exabeam learns normal behavior and automatically detects risky or suspicious activity so security teams can take action for faster, more complete response and repeatable security outcomes.

Detect. Defend. Defeat.™ Learn how at www.exabeam.com. 

Exabeam is seeking a Technical Account Manager (TAM) to join the APJ Customer Success team. We're looking for a security professional that will provide technical enablement and act as trusted Technical Advisor for in-depth Exabeam functionality / customizations for our customers & partners, ensuring successful adoption, usage & growth.

You will be asked to go onsite with customers & partners, therefore we are in need of someone located in Singapore, but also willing to travel to other South-East Asian countries.

Responsibilities:

  • Manage a portfolio of clients and build strong relationships with clients at various level
  • Help support our partners with technical enablement and applying best practices to their customers. 
  • Be the trusted advisor ensuring our clients are receiving the full value for all Exabeam products and driving best practice usage
  • Provide consultation on how our clients can leverage Exabeam within their Security Operations and drive adoption of our technology
  • Provide guidance on use case implementation based your client’s security posture and top risks
  • Be the liaison for our internal support teams who interface with support engineers, product managers and our internal engineering department
  • Provide monthly service updates to review product health and successful detection, investigation and proactive hunting capabilities
  • Work with your CSM to hold regular Business Reviews to drive product health and successful detection, investigation and proactive hunting capabilities
  • Develop a strong relationship with the post sales customer success manager and provide expert guidance on expansion opportunities 
  • Consult with c-level Security Operations Leaders (CISO, CSO, SOC Directors, etc.) 

Requirements:

  • 3-5+ years in a customer facing or consulting role
  • 3+ years of experience in a Cyber Security role, with a solid understanding of industry process & technologies (SIEM, Endpoint, Security logs, etc)
  • Proficiency with Linux CLI
  • Creative and a critical thinker, with strong written and verbal communication skills.
  • Ability to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution

Nice to Have:

  • Programming/Scripting experience (JSON, HOCON, Python, Java) preferred
  • Experience working with or for MSP’s
  • 2+ years of TAM experience
  • Experience working for a global company
  • Ability to speak Mandarin

Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter. 

In connection with your application and communications with Exabeam, we will have access to some of your personal information.  We have technical and organizational measures in place to ensure this information is protected.  For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/.

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