What will you do?
As a Customer Support Analyst with EVYD, you will help keep our daily operations running smoothly, solve technical problems for our users, and help us get better at what we do. You will support customers, work on help tickets from start to finish, and help make everyone's job easier. If solving problems makes you smile, come make a meaningful impact in a role that keeps our team and our users at their best.
This role reports to our Customer Support Lead and is based in Brunei.
Your key responsibilities include:
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Ensure smooth operations of the day-to-day operations.
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Provide Level 2 help desk support; investigate, escalate, and resolve incident received within stipulated SLA.
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Communicate specific scenario of issues faced by end users to other teams for issue resolution and continuous improvement.
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Provide operational support to customers to ensure objectives are met.
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Participate in post project implementation activities to ensure project success.
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Deliver product training to various user groups.
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Contribute to Continuous Service Improvement.
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Handle administrative and operational tasks/duties.
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Contribute to improving internal and external teams’ efficiency.
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Attend to and manage user access request.
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Configure support tools to improve process efficiency.
What do you need for this role?
Skills
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Excellent communication and collaborative skills to work closely with cross-functional teams or stakeholders.
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Innovative, independent, and is a fast-learner. Eager to acquire new skills.
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Strong analytical and problem-solving skills.
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Highly organized with a good sense of time management.
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Acts with integrity and ethics.
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Experienced in IT operations or client-facing role would be an advantage.
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Tech-savvy and has good proficiency in the use of computer and mobile devices.
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Experienced in working within the healthcare or health tech sector is a plus.
Qualifications
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Preferably Higher National Diploma (HND) or Diploma holder in the field of Technology, Computer Science or Healthcare Management, or equivalent. Having ITIL certification is an advantage.
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Ability to speak, read and write excellent English is required. The ability to speak good Malay to work with external stakeholders is an advantage.
