At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the world. Work with high quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.
Customer Experience, or CX at Everlane, is a group of resourceful, empowered, multi-faceted individuals. As brand ambassadors, we create meaningful connections with our customers. We are empathetic, creative problem solvers who come from diverse backgrounds offering simple solutions to complex problems. We influence every step of the customer journey, collaborating with cross-functional partners and leveraging data to refine our customer experience. Our unconventional team includes fraud busters, international gurus, logistic wizards, social butterflies, product genius, and payment pros.
In this position, you’ll focus your time on building foundational reporting that allows the Customer Experience team to understand our opportunities and strengths quickly. To be successful, you should be most enthusiastic about data storytelling in a clean and focused way. You thrive off analyzing data to find the thread that leads you to the root problem, and you are resourceful. As a problem-solver, you find joy in searching for the answers. You’ll work closely with the cross-functional data analytics team. You will report directly to the CX Operations Manager.
Build and analyze reporting to allow for an understanding of opportunities and strengths in the CX Department
Run thorough analysis and identify root opportunities and blindspots
Provide timely insights to support decision making up to the Senior Leadership Team
Research and identify new lever driving operational efficiencies in our CX Team
Support the Customer Experience Operations Manager in department initiatives and goals
We'd love to hear from you if you have:
3+ years of work experience, with at least 2 years of industry experience analyzing large datasets to solve open-ended problems
Have strong analytical and storytelling skills
Exposure to the fields of Customer Experience
Familiarity with BI tools such as Tableau, Power BI, or Looker
Comfort doing analysis in Excel, including manipulating data and visualization