We are dreamers, doers, and enthusiasts....!
Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience.
As a Dynamics 365 CRM specialist, you will help us run, operate and orchestrate daily CRM needs for the stakeholders of Eurowings Digital GmbH. You will be responsible for developing, maintaining and enhancing the CRM system, as well as integrating it with other applications and data sources. You will help to design and implement new features and integrations next to providing technical support and guidance to the CRM users and business analysts.
What you’ll do
- Help run, operate and orchestrate daily CRM needs for the stakeholders.
- As a technical counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation.
- Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources.
- Design and implement new features and integrations.
- Provide technical support and guidance to the CRM users and business analysts.
- Monitor, troubleshoot and resolve CRM issues and incidents.
- Document CRM processes, workflows, requirements and best practices.
- Ensure data quality, security and compliance with GDPR and other regulations.
- Stay updated with the latest CRM trends, technologies and best practices.
What you`ll need
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field.
- At least 3 years of experience in developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform.
- Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps and Power Automate
- Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
- Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL and other programming languages and tools.
- Knowing the best practices- success by design framework for Dynamics 365
- Experience in working with Azure services, such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
- Experience in integrating CRM with other systems and applications using APIs, web services, connectors and other methods.
- Experience in working with agile methodologies, such as Scrum, Kanban, etc.
What you`ll bring
- Excellent communication, collaboration and problem-solving skills.
- The ability to work closely with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs.
- The ability to support the Business Stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process.
- The ability to be the technical counterpart to the Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation.
We are an equal opportunity employer and value diversity at our Company
Eurowings Digital Benefits
We value your performance and offer you plenty of advantages 🎊
- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…)
- With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days!
Drive your career growth 🎓
- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online courses
- With your Linkedin Learning account you access plenty of additional trainings and courses
We bring a unique environment, where we make it happen 🙌
- We love dogs! Feels free to bring your doggo to the office :) They can "work" from our separate dog office
- Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) international & diverse team
- Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
- Feel our unique atmosphere: a start-up spirit integrated in a big company
- With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
- Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
- Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
- #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!
