Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes!
Consumer: Manage queue of email cases / tickets Handle all unsubscribe requests in timely manner Reach out to promoters to solicit reposting of reviews on other sites
Partnerships: Upload all E&O / licensing documentation provided to relevant systems Handle all unsubscribe requests in timely manner
Ad Hoc Projects: Data entry or bulk updates in Ethos systems (e.g., Salesforce, Admin, Retool, etc.). Example projects could include: Making sure that all E&O documentation retrieved is uploaded in Trustlayer, Retool, and Routable Reviewing reports of cases and making sure that there is parent contact, carrier, etc. included on all cases Reviewing all activated policies from given time period to ensure that policy packets have been generated successfully Support fraud reviews, if necessary
Expectations: Ability to handle 50 cases / day 3-5 years experience in Customer Support for technology or financial services companies Fluent in English Strong communication skills Strong attention to detail Working knowledge of ticketing tools like Salesforce, ServiceNow, Freshdesk
Everyone is welcome at Ethos. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.