Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams.

Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.

The opportunity

As an Operations and Customer Support Intern, you have the potential to be in a substantial growth role and will be responsible for day-to-day operations in keeping the Espresa platform up to date for client employees, fulfilling orders for them, and handling their unique inquiries via email, phone, in-platform chat, or similar channels. Your actions are crucial to ensuring we’re delivering an exceptional experience while finding your footing, learning, and growing with our Espresa team.

To be successful in this starter role, we’re looking for natural detail orientation, comfort with numbers, data collection, reporting, and cloud-based technology. Additionally, Espresa is looking for excellent written and verbal English communication skills. An ability to improvise, structure, and communicate to turn even challenging interactions into positive experiences will be a lightning rod! If you have social media interaction skills on your resume, we’re excited to see them!

Espresa is a company of go-getters. This list represents general duties but may not be all-inclusive. As an intern, you will have incredible daily exposure to amazing minds that will help you drive your future forward.

The Role:

  • Prompt and successful support ticket resolution, including inquiries from clients via email, phone, chat, and other channels
  • Accurate and timely fulfillment of orders for gift cards, products, experiences, and other Espresa offerings
  • Accurate and up-to-date Espresa platform content as requested/required
  • Consistently strong and professional follow through with every interaction and ‘wow’ level of service in keeping commitments to customers and colleagues
  • Team empathizer and player

Additional must-haves:

  • Impeccable conversational written and verbal communication skills
  • Detail-oriented and analytical mind
  • Comfortable with numbers and technology and eager to learn and grow
  • Drive to ensure the highest satisfaction with high energy and a need to finish – seldom gives up, especially in the face of resistance or setbacks
  • Unafraid to ask for help from the team, regardless of department
  • Time management efficiency by nature with concentrated efforts on more important priorities – gets more done in less time and can attend to a broader range of activities
  • Proficient with MS Office and Google email applications

Espresa’s benefits

Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities.

Show us you and how our mission and vision shine in you. We welcome wonderful, kind, and bright humans!

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