For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
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Make outbound collection calls in a professional manner while keeping and improving customer relations for assigned divisions; minimal of one call per account
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Review orders on credit hold as needed to ensure timely release and to determine if order needs to be held (past due balance). Goal is to have collections up to date as well as credit line to prevent credit hold
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Obtain payment details for electronic funds transfer
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Enter invoice information for accounts who required to submit invoices through their website/portal
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Identify “problem accounts” and escalate to Director of Corporate Credit or Supervisor of Corporate Credit for assistance
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Review credit applications, trade references, credit reports (D&B/Business Experian) to establish new customer accounts (within 48-hour turnaround)
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Enlist the efforts of Client Relationship Managers and Director of Client Relations when necessary to accelerate the collection process
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Reconciliation of short payments and disputes
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Send invoices, proof of deliveries to customers when requested
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Scan credit documents for paperless storage in “Docuware” system.
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Assume personal accountability for balancing the demands of our sales force and customer base with our company policies to maximize probability
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Evaluate existing customer base for line of credit and terms as necessary
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Provide superior customer service to customers, branch offices and sales force
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Identify projected legal and write-off accounts. Place accounts with collection agency once collection efforts have been exhausted
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Negotiate payment plan for delinquent accounts. Seek assistance/guidance from Director of Corporate Credit for execution of payment plan
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Provide weekly aging report status to the Director and Supervisor of Corporate Credit
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Perform well under difficult deadlines, self-motivated and work independently with a minimum of supervision.
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Perform other assigned tasks and duties necessary to support the Credit Department
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Work as a team with sales, customers, other departments and members of the Credit department to increase sales and accelerate cash inflows and reduce credit risk
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Receives guidelines from the Director of Corporate Credit and Supervisor of Corporate Credit
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2 years experience in high volume corporate collections
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Accounts Receivable knowledge/experience a plus
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Knowledge of SAP or similar operating system a plus
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Strong attention to detail, goal oriented
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Excellent written and verbal communication
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Proficient Microsoft skills; Excel and Word
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Ability to refer to policy and procedures when applying information and making decisions
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Ability to prioritize and manage multiple responsibilities
Please learn more about Ernest Packaging Solutions by watching some of our Youtube videos:
Ernest's Cardboard Guitar Strikes a Chord
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
