The Desk Monitoring Engineer for our high-critical system plays a crucial role in ensuring the stability and performance of our mission-critical infrastructure. This role requires a meticulous individual with a keen eye for detail, exceptional problem-solving abilities, and a proactive approach to identifying and addressing abnormalities.
What You’ll Be Doing:
- Implementing monitoring solutions for real-time metrics.
- Developing alerting systems to identify and respond to issues.
- Continuously monitor system performance, logs, and alerts to identify anomalies or deviations from established baselines.
- Analyze and diagnose root causes of abnormal behavior, working closely with cross-functional teams to understand the impact on operations.
- Documenting shiny new procedures, troubleshooting scenarios and workarounds.
- Act as the first point of contact for incidents and escalate appropriately based on severity levels and established protocols.
- Collaborate with relevant teams, including development, operations, and network, to resolve incidents in a timely and efficient manner.
What We Look For In You:
- Exceptional analytical, communication and problem-solving skills.
- Familiarity with automation and monitoring tools.
- Familiarity with Linux, Python.
Why Should You Join Our Team?
- Great responsibilities and many opportunities to show your skills and grow
- A welcoming group of highly qualified international professionals
- Cutting-edge hardware and technology
- You can work in comfortable Dubai and London offices or remotely anywhere in the world
- Flexible schedule
- 40 paid days off
- Competitive salary
