WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

 

POSITION OVERVIEW:

The AV Operations Technician Team is responsible for supporting the installation, maintenance and troubleshooting of all audio-visual equipment in our client’s managed venue spaces, broadcast studios & customer experience centers. Our objective is to create a highly meaningful, impactful & supportive team that enables all of our technicians to have an impactful role in all areas of the service we provide onsite. As an entry level Tier 3 technician you will work alongside our Tier 2 & Tier 1 technicians to provide dedicated support to our client’s in-house Audio-Visual Operations team.

 

WHAT YOU'LL DO:

  • Perform daily maintenance of hardware & software for the internal platform.
  • Kick off meetings & events (Experience Center & Event Space) with AV/IT Support.
  • Execute monthly preventative maintenance on all hardware.
  • Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform.
  • Communicate effectively with clients to identify needs & evaluate solutions.
  • Provide onsite support for visitors and executive level events as needed.
  • Support event operation technicians with all issues relating to event spaces prior to events.
  • Troubleshoot routing, writing & cabling issues.
  • Complete venue space pre-show equipment sweeps prior to events.
  • Organize, document & maintain warehouse inventory which includes spare equipment.
  • Track RMA of serviced equipment.
  • Document, track record/status of outgoing & returning service equipment and provide status updates to the team.
  • Maintain periodic system updates and upgrades of equipment.
  • Act as stand in support for large & special events.
  • Work with an internal ticketing system to document all issues.
  • Operate cross functionally within the team to support audio, video conferencing & projection.
  • Create and/or maintain any needed team documentation.
  • Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues.
  • Trains operations team for usage of systems and applications.

 

WHAT YOU NEED TO SUCCEED:

  • 2 years working knowledge of audio-visual equipment including lighting, sound, video recording and data projection along with experience with the technical challenges and problem-solving needs in an event production environment.
  • Knowledge of technical event support system architectures and troubleshooting.
  • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
  • Ability to motivate and focus cross functional teams to reach challenging goals.
  • Good organization and time management skills with proven ability to manage multiple priorities at one time.
  • Be eligible, willing and able to work and travel when required.
  • Good written and verbal communication skills.
  • Be a motivated team player.

 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

 

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