Job Title: IT Service Desk Tech

Location: Dublin

 

WHO WE ARE: 

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

 

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

 

JOB PURPOSE

Enthusiastically teaching our internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and telephone.

 

KEY DUTIES AND RESPONSIBLITIES: 

  • Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, video conferencing, and VPN
  • Provisioning new-hire accounts as well as preparing workstations and desks for use
  • Tracking and maintaining your office’s equipment inventory
  • Providing technical leadership and guidance for live events and video conferences
  • Authoring and editing content our internal Wiki
  • Researching new and innovative solutions to the technical challenges that arise
  • Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc
  • Learning from and educating your fellow team members
  • Completing other technical projects and tasks as needed

 

ESSENTIAL CRITERIA

  • 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
  • Undergraduate degree in a technical field
  • Demonstrable knowledge of one or more of the following: Networking, Wi-Fi, Mac OS, Cisco, Linux, Windows
  • Must speak fluent English

 

DESIRABLE CRITERIA

  •  Interest in learning and taking on increasingly complex tasks
  • Ability to work individually and within a team
  • Hands-on expertise with a VoIP phone system (Shoretel preferred)
  • Independent ability to research technical problems and solutions
  • Strong organizational and managerial skills and detail-oriented work ethic
  • Willingness to work flexible / odd hours at times, based on needs

 

Closing Date 18th June

 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

 

#indeedhp

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