WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

 

WHAT YOU WILL DO: 

  • Provide Technical hardware support for customers on a range of devices including but not limited to; Apple Products and Windows Products
  • Providing software support for both MAC OS and Windows (Boot Camp + Parallels)
  • Triage assets & be able to diagnose and recommend cosmetic or OS repairs required
  • Problem-solving on a daily basis including troubleshooting internal systems
  • Managing partner deadlines and ETA’s with regards to repairs and completing them with a high level of quality and attention to detail
  • Compile repair data and provide performance reporting to management.
  • Prepare assets for shipment, including picking, packaging, labelling and liaising with couriers
  • Update of customer portal at all times relating to assets status
  • Assist with the load and unload of shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock locations
  • Be willing to travel to customer sites within region to undertake urgent requests
  • Assist with cycle counting periodically
  • Work efficiently and practically within a high paced environment
  • Ensure data integrity at all times

 

WHAT YOU WILL NEED TO SUCCEED:

  • Must be fluent in English and Japanese
  • An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices
  • Excellent time management skills and an ability to make decisions quickly
  • Can demonstrate a high standard of written and verbal communication skills
  • Is driven to learn and develop technical knowledge
  • Be able to naturally interact with customers with a proactive attitude to deliver excellent customer service.
  • Be a motivated, self-starter and can display a high level of accuracy and attention to detail in their work.
  • Will be flexible and adaptable to change to meet the needs of the customer
  • Willing to be hands on with inventory and logistics support where required

 

 

#indeedhp

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