Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

The Operations Support Center, located in Hyderabad, India is a critical component of Envoy Global's overall operational infrastructure and is essential to Envoy’s ability to provide exemplary customer service. Our Operations Support Center Associate is responsible for ensuring the timely and accurate completion of operation tasks in support of Envoy’s account management team and affiliated law firms.

As our Operations Support Center Associate, you will be required to:

Responds to assigned tasks/tickets in a timely and accurate manner
Communicates with internal and external stakeholders, as needed, to resolve support center requests
Ensures timing expectations are set and met
Organizes data and reporting for clients or clients related projects for supplemental client projects
Reviews documentation to determine facts + information as pertains to US and Global immigration
Assists with the efficient and accurate entering of key dates and information into the Envoy Platform and all relevant systems
Responds to foreign national requests for support in using the Envoy app
Able to learn various systems, process and tasks
Identifies potential internal and client-related customer service or process issues
Able to appropriately escalate issues, when necessary, to ensure client satisfaction and/or SLAs are met

To apply for this role, you should possess the following skills, experience and qualifications:

Excellent communication skills
Attention to detail
Organizational and time-management skills
Ability to multi-task in a fast-paced environment
Ability to work collaboratively
Strong proficiency with MS Office Suite and Adobe
Ability to generate work product with considerable accuracy and attention to detail
Excellent interpersonal skills with a focus on delivering exceptional service
Two to Three years of relevant customer/client support experience from a product-based firm
Bachelor’s Degree or above

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.

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This is not a 100% remote job, this job is Hybrid with 3 days onsite a week based in Mind Space Raheja IT Park, Hitech City, Hyderabad, with Shift timings from 08 PM to 05 AM (night hours IST) , are you fine with this? * * *

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Associate, Operations Support Center

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