Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

We are looking for a Client Outreach Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization.

As our Client Outreach Specialist, you will be required to:

Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.

To apply for this role, you should possess the following skills, experience and qualifications:

Bachelor’s degree or above.
1-3 years of relevant Accounts Receivable (customer facing) experience.
High proficiency with Microsoft Excel, Power BI.
Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools.
Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand.
Yearning to immerse yourself in learning a new industry and product to become an expert.

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What is your Current CTC & Expected CTC? *

If successful, how soon are you able to commence in this role with Envoy Global? *

Do you understand and accept that this role is 100% based on-site in our Envoy office in Hyderabad, India, and that this role does not allow for any remote/work from home work? *

How many years of experience do you have in Client Support Specialist? *

How many years of experience do you have in AR/Accounts Receivable? *

How many years of experience do you have in Customer Experience? *

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Client Outreach Specialist - Account Receivable

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