About Entera:

We are a venture backed real estate technology company with the leading SaaS + Services platform for residential investors. Powered by machine-learning and 100% online, Entera’s end-to-end residential real estate platform modernizes the real estate buying process to help our clients access and evaluate more properties, scale their operations, make data-driven investment decisions, and win more often.

Many of the largest real estate investors in the world use Entera’s marketplace daily. Entera’s annual transaction run rate is over $3.6B across 24 markets since its launch in 2018. Entera has raised $40M of venture capital from some of the most established & trusted firms in the world.  The company is headquartered in New York City, New York and Houston, Texas.

The Role

Entera is a venture backed real estate technology company operating the leading SaaS + Services platform for real estate investors to ideate, transact and operate single family homes. Powered by machine-learning and 100% online, Entera’s end-to-end residential real estate platform modernizes the real estate buying process to help our clients access and evaluate more properties, scale their operations, make data-driven investment decisions, and win more often.

Many of the largest real estate investors in the world use Entera’s marketplace daily. Entera’s annual transaction run rate is over $3.5B across 24 markets since its launch in 2018. Entera has raised $40M of venture capital from some of the most established & trusted firms in the world.  The company is headquartered in New York City, New York and Houston, Texas.

The team is looking for a Client Success Manager  to join  the Entera team  in the single-family residential real estate space.  The team aims to provide hands-on support to our investor clients to dramatically improve their capability and scale in property discovery, underwriting, comping, and decision making using Entera’s state of the art technology. The team is responsible for profiling and refining investment goals as well as increasing acquisitions of targeted single-family residential properties on behalf of our investor clients. 

What You'll Do:

  • Lead daily interactions with our clients regarding underwriting performance, current market conditions, and all relevant Entera technology
  • Execute on Entera processes around data facilitation, planning, and resource allocation for accounts across multiple teams and company leaders
  • Work closely with Account Management to develop strategic plans to help our clients reach deployment targets
  • Lead a group of client success associates across multiple accounts to help improve performance of clients
  • Collaborate with senior management to define and implement business strategies in relation to clients 
  • Leads efforts in managing external relationships for newly onboarded clients
  • Work closely with the program manager(s) to optimize existing processes within the company and actively enhance all customer success initiatives
  • Maintain an great understanding of the Entera product and service to assist clients with questions and suggest the best consultation for their needs

Who You Are: 

  • 4+ years of client success and having a strong record of managing external relationships with clients
  • Expertise in valuation of real estate with experience in single family preferred
  • Strong experience navigating processes within larger organization to drive performance improvements and meeting client goals
  • Demonstrates ability to lead small teams to execute against goals and tight deadlines
  • Experience navigating complex relationships across multiple stakeholders to drive account wide success
  • Demonstrates ability to proactively resolve problems both internally and externally
  • Strong verbal and written skills with a focus on long term external facing relationships
  • Strong propensity in presentation development and skills
  • Demonstrates ability to represent and promote brand

Entera is proud to be an equal opportunity employer (EEO) that celebrates difference and diversity. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to building an inclusive work environment where all employees feel a sense of belonging and respect. If there is anything we can do to ensure you have a comfortable and positive interview experience, please let us know.

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